ChargeasapReviews of chargeasap.com

The customer service team was very quick to ensure they stood by the quality and service for their product. I am very happy with the entire process.

Support was quick in addressing my question.

Great Support!

Uitstekende service, vriendelijk, to the point en snel

Broken Promise. $400 in Defective Products. Three Months of Runaround. I have been a loyal Chargeasap customer and purchased two Zeus 280W chargers. One failed during a cruise — stranded in the middle of the ocean with a $220 device held together by tiny plastic screws and glue. Chargeasap's own representative admitted this was a known manufacturing defect affecting an entire production batch. Their customer service rep Lizelle made an explicit written promise: "We would be happy to arrange replacement units for you at no cost." I accepted. We agreed on terms. Then nothing happened. Over the next three months I followed up repeatedly. The responses cycled through: "we're reviewing it," "we're discussing with management," "please don't send more messages or your ticket moves to the back of the queue." That last one is a particularly cynical tactic. Their final resolution after three months? A 40% discount code on a future purchase. From a company that just left me holding $400 in defective hardware after breaking a written promise. Vinny and Gabby's About page states: "At Chargeasap, we don't just build chargers — we build trust." I'd suggest they start with honoring written commitments to loyal customers before putting that on their website. Read the Trustpilot reviews carefully before purchasing. The pattern of promised replacements that never materialize is well documented here by multiple customers. I wish I had. Chargeasap has responded as below. Please tell me where to send the email thread. Or check “Lizelle’s” correspondence. ADDENDUM: The above review was seen by the founders of ChargeASAP and the situation was remedied with replacements as originally promised. The new products are well-made, and I am glad to be able to recommend them once again.

Ease of ordering

Nice customer support Respond fast and service fast.

Prompt courteous handling of the request, was kept informed at all steps.