ChargeasapReviews of chargeasap.com

Over the past few years, Chargeasap has released a number of interesting products for people who need a flexible way to charge multiple large and small devices. I purchased their products at an early stage, and for the most part, they have worked very well. Whenever an issue has arisen, it has been handled in a reasonable and satisfactory manner. Chargeasap is a supplier you can trust.

Broken Promise. $400 in Defective Products. Three Months of Runaround. I have been a loyal Chargeasap customer and purchased two Zeus 280W chargers. One failed during a cruise — stranded in the middle of the ocean with a $220 device held together by tiny plastic screws and glue. Chargeasap's own representative admitted this was a known manufacturing defect affecting an entire production batch. Their customer service rep Lizelle made an explicit written promise: "We would be happy to arrange replacement units for you at no cost." I accepted. We agreed on terms. Then nothing happened. Over the next three months I followed up repeatedly. The responses cycled through: "we're reviewing it," "we're discussing with management," "please don't send more messages or your ticket moves to the back of the queue." That last one is a particularly cynical tactic. Their final resolution after three months? A 40% discount code on a future purchase. From a company that just left me holding $400 in defective hardware after breaking a written promise. Vinny and Gabby's About page states: "At Chargeasap, we don't just build chargers — we build trust." I'd suggest they start with honoring written commitments to loyal customers before putting that on their website. Read the Trustpilot reviews carefully before purchasing. The pattern of promised replacements that never materialize is well documented here by multiple customers. I wish I had. Chargeasap has responded as below. Please tell me where to send the email thread. Or check “Lizelle’s” correspondence. ADDENDUM: The above review was seen by the founders of ChargeASAP and the situation was remedied with replacements as originally promised. The new products are well-made, and I am glad to be able to recommend them once again.

Ease of ordering

Nice customer support Respond fast and service fast.

Prompt courteous handling of the request, was kept informed at all steps.

I had, what I thought to be, an issue with my device. The customer service was fast, proactive and really quick to respond. The device works great, lives up to the hype and I already have a few other items in mind from these guys. If you are a cable and charging-pack nerd, YOU ARE GONNA LOVE CHARGEASAP!

ChargeASAP creates innovative products and takes customer satisfaction seriously. They are conscientious in their claims process, and even if they occasionally take a moment longer, they are dedicated to providing good products and address every claim personally.

Overall would not purchase another item from chargeasap. I was unlucky that my unit was delayed by Covid, but received with reasonable updates during that period. My issue is the 200W Omega USB-C GaN Charger failed at roughly 4 years of usage which is disappointing given that our Anker or apple oem charges still work 7 years on. This is my reason for the low review. Failing units at 4 years is unacceptable and this is echoed in other reviews above. I don’t travel a lot (5 international trips per year) and the primary use of the charger was home use for charging iPads and laptops for home use.