CHAIRUSReviews of chairus.com

Response from CHAIRUSOct 10, 2026

Hello Cody, We're very sorry for the frustration and the slow responses — that's not the experience we want for you. We understand you just want this resolved. We've checked our email records: your return label has been sent to you by email. Once the chairs reach our warehouse, your refund will be arranged. We sincerely apologise for the inconvenience. If you need anything else to complete the return, please reach out and we'll assist you right away. Warmest regards, Chairus Team

Response from CHAIRUSOct 4, 2026

Hello Mahmut, We're truly sorry — you're right to expect better from us, and we completely understand your frustration. Waiting on the rest of your order and feeling like no one cares is not the experience we want for any customer, and we sincerely apologise. We've looked into your order and it appears the remaining items may have been lost in transit. We're taking action right away: we will arrange a replacement shipment for you immediately. Tomorrow, you will receive an email from us with a new tracking number as well as a compensation plan. Again, we're very sorry for the inconvenience this has caused, and thank you for your patience while we make this right. Warmest regards, Chairus Team

Response from CHAIRUSOct 4, 2026

Hello Claire， We're sorry about this situation. To clarify: CHAIRUS has only one official website — chairus.com. We do not operate any other sites. Therefore, chairushop.com is not our website, and we are not affiliated with that order in any way. We cannot retrieve or process it. We advise you to contact your bank to dispute the payment and to report the fraudulent site. For authentic orders, please visit chairus.com or email us at [email protected]. Warmest regards, Chairus Team