CHAIRUSReviews of chairus.com

Response from CHAIRUSOct 22, 2026

Hello Sadie, Thank you for reaching out — we're sorry for the delay, and we want to assure you your return is being processed. We've checked our email records, and our team has been in contact regarding your return. To move forward, we need to confirm a couple of things with you: Whether the product has been assembled Photos of the product and the original outer box, so we can verify the product's condition We haven't yet received your reply, so we're not sure whether you've changed your mind. If you'd still like to proceed with the return, please send us the information above and we'll apply for your return label right away. Please reply to us at [email protected] — we're ready to help you complete this as quickly as possible. Warmest regards, Chairus Team

Response from CHAIRUSOct 19, 2026

Hello Sandy, Thank you so much for this wonderful review! We completely understand the hesitation that comes with ordering furniture online, so we're honoured that you took a chance on us — and even more so that you ordered six chairs! We're sorry to hear that two of them had an issue, but we're delighted that our customer service team was able to help and get replacements to you in a timely manner. That's exactly what we're here for. Thank you for your trust and support — we hope you enjoy your chairs for years to come! Warmest regards, Chairus Team