CGTraderReviews of cgtrader.com

Response from CGTraderJun 11, 2024

Thank you for taking the time to share your experience. We genuinely regret to hear about the issues you’ve encountered, and we want to address your concerns thoroughly and transparently. I assure you that we are actively working to determine the cause of this unauthorized transaction. It’s important to clarify that all our payment processes are securely handled by our payment provider, and we do not store your credit card details on our servers. This means that your card information is not held by us, reducing the risk of theft or misuse directly from our platform. Our support team does not operate around the clock, which can sometimes lead to a slight delay in responses. However, in your case we have responded within the timeframes stated in our support policies. Regarding the “load of models” you mentioned, we have checked that the purchase in question was a single individual item. It appears there might be a misunderstanding or an attempt to exaggerate the situation, which we aim to clarify and resolve fairly.

Response from CGTraderJun 11, 2024

Thank you for bringing this to our attention. We are truly sorry to hear about your recent experience with our service. First and foremost, I would like to indicate that our system doesn’t deduct any fees from the transaction if sent from our website directly to Hyperwallet. Whether or not the transactions go through, we take no extra charges for transfers. It seems, by what it looks like, there may have been confusion from your side. We are committed to ensuring a positive experience for all our users. In that respect, we would like to look into your case more personally and get a good insight into how this happened. We also want you to reach out to our support team directly via email or our site and provide the details of the transaction or, in general, user account details. We are here to help you and ensure that this money earned is transferred to you. We would always want to hear from you through your feedback on our performance, and we genuinely value your input to help us improve our services constantly. We appreciate your candidness in bringing this to our attention.