Bernd H.
Absolute Frechheit mit Hyperwallet.
Absolute Frechheit mit Hyperwallet.

CGTrader is a 3D model marketplace for computer graphics, virtual/augmented reality/ and gaming, backed by a strong professional designer community. On CGTrader, 3D artists, design studios and businesses share and sell their models. Enterprise and business customers can choose from a wide collection of high-quality 3D models that can be used in their projects, shortening project development time and saving resources.CGTrader gives talented 3D designers the opportunity to showcase their work, get valuable feedback from the community, learn from their peers and interact in a designer-friendly environment. The platform allows designers to directly communicate with their customers and earn the highest royalties in the market. We also help professional design studios generate business leads and increase brand awareness.
CGTrader (cgtrader.com) has 537 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listingPrint & Graphic Design · Anaheim, California
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Print & Graphic Design · Wilmington, Delaware
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Print & Graphic Design · Granada Hills, California
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537 approved reviews, newest moderated first
Bernd H.
Absolute Frechheit mit Hyperwallet.
Kris
i hate cg trader. keeps declining my payments to the designer due to suspected fraud. the only way to contact them is through email. they may get back to me in 3 to 5 days. once this project is finished i won't be hiring any more designers through though cg trader. have had enough of this crap.
Andin K.
I've been a CGTrader seller for many years, appreciating the platform's services. However, recent changes, particularly the switch to Hyperwallet for payments, have left me dissatisfied. The decision to introduce an additional intermediary financial company means losing more commissions. When I initially registered, payment conditions were different, and this sudden alteration feels like a breach of trust. These changes, touted as improvements, only seem to complicate matters and can be disheartening for sellers like myself. Sadly, this has led me to consider exploring alternative marketplaces that align better with the initial conditions I valued when joining CGTrader.
Response from CGTraderJan 31, 2024
Hi there, Thank you for sharing your concerns. We understand your frustration with the transition to Hyperwallet. Our aim is to improve the payout process, provide more alternative payout options, and fasten the payout times; we hope you'll find the benefits of Hyperwallet worthwhile. Your feedback is essential, and we're here to assist with any concerns you may have during this transition.
Brady A.
This company is forcing ALL of their artists to sign up with hyperwallet which is not actually a mandatory thing in order to continue receiving payments with paypal. I tried signing up and everything glitched out on me, and when I called the folks at hyperwallet they said the problem was with cgtrader. When I contacted cgtrader about this, they totally deflected the blame onto me as if I were doing something wrong and they weren't willing to read in detail the actual problem and deliver solutions accordingly. After this I had no choice but to pull my products with them considering how difficult they were making things for me to continue selling with them. Now after the incident, they have skipped the usually scheduled payout on the 20th of the month and they are not telling me why they are holding back my money. I'm assuming they're going to hold my last payment hostage until I sign up with hyperwallet which may be the only way they'll pay it out. Remember, these are limitations that they are setting as they could just simply still choose to pay me the traditional way through the normal PayPal route. If you're an artist I would avoid this site like the plague!!! Besides the difficult payment scheme, their upload form is way glitchy and prone to losing / unlinking files like preview images etc. I'm still waiting to hear back from them about the payment that they're refusing to give me. I EARNED THAT MONEY AND I WANT IT NOW!!!
Response from CGTraderJan 31, 2024
Hi there, We are grateful for the honest feedback that you have provided regarding your recent experience with our platform. We apologize for the inconveniences created, especially in migrating your payout capabilities through Hyperwallet and the technical glitches faced. We want to clarify our decision-making concerning the inclusion of Hyperwallet into the payment system that indeed had the sole purpose of offering our artists better, safer payments and faster payout times. It has never been our intention to cause frustration or inconvenience for you due to this change. With regard to your concerns in the matters of your experience with our customer service, relating to Hyperwallet, we, indeed, apologize if your expectations were not met by our team. We do believe that our assistance shall be helpful and empathetic, Please be aware that all our payouts are now exclusively processed by Hyperwallet and we shall try to ensure that the process of being paid is seamless for all our users.
Brian
Keep an eye out for CC statement. Invoices are always different from the actual charge. It makes it very hard to do business when invoices do not match up with the CC statement
Response from CGTraderJan 18, 2024
Thank you for bringing this issue to our attention. We sincerely apologize for any confusion and inconvenience caused by discrepancies between the invoices and the actual charges on your credit card statement. It's crucial for us that our billing process is clear and accurate. Please contact our support team for clarification since the same charged amount is always shown in the invoice; therefore, this seems to be some kind of misunderstanding.
Vivien
Awful service regarding payments! They forced users to move to Hyperwallet without leaving any choice!!!
Response from CGTraderJan 18, 2024
Thank you for reaching out and sharing your concerns about our recent change to Hyperwallet for payments. We apologize for any inconvenience this transition may have caused. Our aim with this change was not to limit your options, but rather to enhance the overall payment experience. We understand that adapting to a new payment system can be challenging, and we regret any frustration this has caused. The move to Hyperwallet was a strategic decision to offer a wider range of payout options and to ensure faster payout times for our users. We believe that this will ultimately lead to a more efficient and versatile payment experience. We value your feedback as it helps us to understand the impact of our decisions on our users. Please know that your concerns are being heard and we are dedicated to making this transition as seamless as possible for everyone involved. If you have any questions or need assistance with navigating the new system, our customer support team is here to help, also you can reach to Hyperwallet support anytime. We appreciate your patience and understanding as we continue to work towards improving our services.
Roupille R.
quand je veux télécharger un modèle sur ce site, CGTrader me dit: veuillez patienter ... secondes quand les ... secondes sont passées, il me met des formats de téléchargement: fbx, obj etc. et quand je clique sur l'un d'eux, il me refait veuillez patienter ... secondes et au bout des ... secondes IL REVIENT SUR LA MÊME PAGE!! Et cela indéfiniment. Néanmoins, c'est un site très complet qui propose autant de modèles gratuits que payants
Job S.
I was a selling 3d print designer on cgtrader for years. Yesterday i deleted all my payed models. The reason: cgtrader only wants to pay me using the hyperwallet. Problem is that hyperwallet is a scam. I ask them if they can pay me in other ways, but no. They do not give a f***. Do not buy from them, only download free models. They dont care about the designers anymore..... They say they value the content creators, but asked us nothing. Sorry but you only care about yourself....cgtrader
Response from CGTraderJan 9, 2024
We apologize for any frustration caused by the switch to Hyperwallet. Rest assured, Hyperwallet is a secure PayPal-backed solution, not a scam. Our move to Hyperwallet aims to enhance the payout process for our designers, providing a more efficient and secure method for earnings. We value your feedback and are actively addressing concerns during this transition.