CGTraderReviews of cgtrader.com

Awful customer support . Platform takes sellers side - not trying to help me as a buyer who got scammed purchasing a tragic , useless design from a member!!! 0/10 stay away

I´m a seller of assets on cgtrader and want to say that their money policy is the worst of all other platforms for selling assets. They take nearly 50% of all earnings making it impossible to earn as a beginner. The system where you increase your percent of income by each sale is ok, and I was slowly crawling upwards 1 by 1 percent for months passing. I almost reached 63%, and now they just rolled me back to 58% without any warning or notification. Very greedy assholes.

As a professional 3D designer who generated around $300k in gross between CGTrader and Cults3D, I recently decided to permanently delete my profile and move my catalog entirely to Cults3D. Having spent years on the platform, I have seen its steady decline, and I want to share my experience with fellow creators. Here are the main reasons why CGTrader is no longer viable for high-volume designers: Increasing Fees and Hidden Costs: Over the years, royalty cuts have consistently worsened. Between base fees, hidden processing costs, and platform charges, designers are left with an unacceptably small percentage of their earnings. No Currency Control & Awful Exchange Rates: You cannot choose or retain your payout currency directly. Payments are forced through Hyperwallet (a PayPal platform), which applies absurdly inflated foreign exchange fees and unfavorable conversion rates compared to the actual daily market rate, chipping away even more from your net earnings. Cluttered and Unfunctional GUI: Instead of improving the core creator experience, recent updates have made the interface increasingly confusing, sluggish, and counter-intuitive to navigate. Useless AI Features Adding to the Chaos: Rather than fixing basic usability issues, the platform has pivoted to pushing shoehorned, useless AI tools that nobody asked for or uses. These half-baked features only serve to clutter the platform further and make navigation even more frustrating. Fraudulent Purchases & Unprotected Earnings: I suffered frequent fraudulent sales involving high-ticket items where stolen/revoked credit cards were used. Customers walked away with thousands of dollars worth of my digital products for free, and CGTrader provided zero seller protection or chargeback coverage. Ruined Freelance Section: The freelance project section has degraded significantly. It is now completely overrun by spam bots and flooded with unrealistic micro-budgets, all while the platform raised commission fees on freelance jobs as well. Inadequate Designer Support: Customer service for creators is virtually non-existent. When critical issues arise—such as fraud or payment disputes—support responses are slow, generic, and unhelpful. Flawed Automated Moderation Bots: Automated systems continuously flag and block designs for false positives. Products are routinely banned for "NSFW content" (despite being completely non-explicit) or incorrectly flagged as "real weapon replicas" when they are clearly stylized/fantasy 3D models. Getting these unjust bans reviewed manually is an exercise in frustration. CGTrader used to be a reliable marketplace, but its current policies, broken moderation, and lack of seller protection make it unsustainable for serious professionals. Moving my catalog to Cults3D has been a necessary step to protect my work, revenues, and peace of mind.

Very bad i bought some with no account just email. didnt get anything no email no files nothing. so i send an mail to them i get an automated mail back that they are busy and wil reply later. So you know i try again with an account and same issue i dont get anything and when i look in purcheses it doesnt even say i purchesed something.

scammers. i payed for a model in ideal and send the money but the moment i did the page refreshed and they asked me to pay again

This site basically is managed and labored but AI bot agents and trying getting support from real people is no existent. They censor your 3d models even if they are nsfw or not because their stupids bots can't tell the difference between what nsfw is and what isn't. Been a seller and a buyer is an absolutely pain. 3d models are been censored or modified without your consent to pass their stupid guidelines. Or if you buy a model be ready to buy something entirely different because the site is so restrictive that they ban and disappear images from your product page without telling you on top of they add a bunch of subscriptions and no matter how expensive and top quality your model is, you are getting 3 cents per download.

I had models on here but they're automatic system keeps saying that I've stolen them in fact they're mine. And they keep harassing me I've taken all my models Downing entirely and they continue to send me these messages. Don't use their services they lie about things that you own. Their AI is messed up. First I got a message stating that this was a mistake on their behalf and now I'm getting more messages with more things being wrong again these are my models I have the physical copies I scan them myself. And I have no problem showing them to anyone! Don't use this app. And the harassment better stop or I will seek legal action!

The subscription service is a scam or completely broken. It says I hit my daily limit of downloads which isn't true because it's said that for over 10 days. And when I tried to cancel, it tried to give me a $50 cancelation fee. For a subscription service that doesn't even work. I contacted customer service and have heard nothing back. The only employee I could get a hold of manages their Instagram account. Absolutely ridiculous.