CertusReviews of certus.com

Response from CertusOct 15, 2025

We’re very sorry to hear about your daughter’s experience and understand how frustrating that must have been. Some courses are subject to strict regulatory requirements that can result in a permanent block from the course—for example, if certain security validations or assessments are not completed within the required parameters. Unfortunately, we weren’t able to locate the account with the limited information provided in this review, so we’re unable to determine which course was involved or the specific reason for the block. We’ve sent a private request for more details so we can review the account and see what options may be available to assist.

Response from CertusOct 15, 2025

Thanks, James! We appreciate you sharing your experience. We're thrilled to hear that you will consider us for other training needs, in the future.

Response from CertusOct 15, 2025

Unfortunately, we weren’t able to locate the account with the limited information provided in this review, so we’re unable to determine which course was involved. We would like to see what we can do to correct this situation, if possible. We’ve sent a private request for more details so we can review the account and see what options may be available to assist.

Response from CertusOct 15, 2025

We’re sorry to hear you experienced difficulty with the voice biometric authentication process. Upon reviewing your account, it appears that no audio was detected during your voice sample submission, which caused the system to pause your course until it could be reviewed by our Customer Care team. We understand how frustrating that must have been, especially outside of our support hours, and it’s possible you chose to complete your course with another provider in the meantime. However, if you’d like to continue with us, your course has been unblocked so you can retrain your voice biometrics and proceed at your convenience. Additionally, we sincerely apologize for the delay in reaching out about this matter—we recently gained access to our Trustpilot review portal—and we appreciate your patience while we reviewed your feedback. Please don’t hesitate to contact us if there’s anything else we can do to assist.

Response from CertusOct 15, 2025

We’re very sorry for the delay in responding—we recently gained access to our Trustpilot review portal and wanted to ensure your concerns were addressed. Some of our online courses are regulated and include strict security and assessment requirements, which can result in a course block if certain validation steps aren’t completed successfully. In your case, our team extended a courtesy re-enrollment at no additional cost to help offset the impact of restarting, as that was the only option permitted within the program’s regulatory limits. We understand how frustrating that must have been considering the time investment in the original course, and appreciate your feedback regarding course design and functionality, which we’ll review with our team for future improvements. If you’d like us to take another look at your account, we’d be happy to do so—please let us know.

Response from CertusOct 15, 2025

We’re very sorry for the delay in responding—we recently gained access to our Trustpilot review portal and wanted to ensure your concerns were acknowledged. Unfortunately, we’re unable to locate your account with the limited information available in this review, so we can’t confirm your specific enrollment details. We’d be happy to review your account to see how we may be able to improve your experience—please reach out if you still need any help.

Response from CertusOct 15, 2025

We’re very sorry for the delay in responding—we recently gained access to our Trustpilot review portal and wanted to ensure your concerns were acknowledged. Unfortunately, we’re unable to locate your account with the limited information available in this review, so we can’t confirm your specific enrollment details. We’d be happy to review your account to see how we may be able to improve your experience—please reach out if you still need any help.

Response from CertusOct 15, 2025

We’re very sorry for the delay in responding—we recently gained access to our Trustpilot review portal and wanted to ensure your concerns were acknowledged. It's unfortunate to hear the course experience didn’t meet your expectations. Some of our programs are regulated and include mandatory timing requirements set by state agencies or other approving entities, which can make sections feel slower than intended. We truly appreciate your feedback and will share it with our team as we continue improving course design and accessibility. If you’d like us to review your account or share further insight, we’d be glad to help, just let us know.