CertusReviews of certus.com

It was fine.

Buena experiencia de servicio pero me hubiera gustado que tenga acceso sin perder el tiempo de avance en el curso por el bloqueo de varios intentos de seguridad

I took the online NY defensive driving course and was 3/4 of the way through the course when the webpage glitched and froze. The site then stated that the security verification exceeded the amount of time and I had to reregister. This was a scam to make me pay again to finish completing the course. I would rather pay another site than to complete the course with these crooks. There is a "live chat" and support email for which I received no correspondence. Update: after posting this review, someone from the tech customer service dept reached out and corrected the mistake. I'm sorry it had to take drastic measures for someone to finally respond, however it was rectified and because of that I changed my review from 1 star to 3 stars.

Ordered the Driver Safety Course as mine has expired after three years. This was the least expensive one that I found after searching for this in New York State. I'm a retired professional driver of fifty plus years. My last full-time job was at a local trucking firm as a Safety Supervisor. I ran the CDL-A ELT program for that company in NY state. I was the formal class instructor and still am a registered FMCSA ELT provider. So, I'm VERY familiar with this subject matter. I managed to muddle through their wonky app for this course. It was constantly timing me out and I had to answer the security questions and do the voice recording thing. Some of the questions were not on my original list that I set up at the beginning. Other times I answered the question correctly and yet it stated that it was a 'wrong answer'. Go figure! After about nine or ten hours I finally completed the 'five-hour course'! I got the congratulations page, etc. click for the next move and it only takes me to an auto insurance search site. That was after fighting through my firewall security that did not want me to use this web site and warned of ‘phishing’, etc. I ALREADY HAVE INSURANCE. I don't let my insurance lapse like many do so I don't need this page anyway. Back to the course and it just gives me options to PAY MORE to get the certificate??!! (Nothing about waiting 7 to 10 days for them to send one.) $12 for a two-day shipping or $40 for overnight! I already paid for my course and don't want to PAY MORE! Sent an email to driversafetysupportatcertus.com and received this answer minutes later: Hello! Thank you for reaching out to us! I'd be happy to help. We generally estimate about 7-10 business days for certificates to arrive after they are mailed. If you have still not received your certificate after that time, please let us know and we can request a duplicate. If you would like your certificate faster, you can purchase an expedite option; simply let me know what date of delivery you are needing and I can advise which expedite option would be best. Thank you and have a great day! Kind Regards, Kie So, I guess the jury’s still out on this one. If I get my certs and they also contact the DMV as promised, then I will upgrade this to five stars. If I have more problems I will downgrade this to join the multitude of one-star reviews wishing they could be zero-star reviews. Then I guess I will have to do a stop payment on the credit card I used to order this course. I was going to go with two stars but added one since Kie’s auto-answer was prompt. Meanwhile it stays at three stars for not showing me the facts about getting the certificate, trying to mislead me (scam) into spending more $$ and making it VERY difficult to find out the process for getting the certificate. It ‘s up to you, FUSION Certus, to complete the agreement that I paid about $25 for, regarding getting my certificate and contacting the NY DMV to update my driving record. BTW: Thank you Kie, for getting right back to me (even though this was most probably a preset auto-computer response). TIME WILL TELL!