CertusReviews of certus.com

A complete time waster. I took the OSHA 30 hr course and even reading at the same speed as the narrator, I wound up finishing ahead of their clock that requires you to spend a certain amount of time in one chapter. I'm bright and a good, fast reader. I don't need Certus Fusion deciding how fast I can read, especially when I'm passing module tests with 100 percents. Then to make matters worse they only allow you to use so much time in a day to take the course and lock you out when that time expires. So you sit and wait for each module while the timer ticks on what you can effectively get done in a day. Totally useless waste of my time. I will never use this clunky product again. Period!

Yes, it's scam. Avoid them with all cost

I used this company for online renewal for my Florida Cosmetology license. They DID NOT send in the results to the Florida Board of Cosmetology a month after I took and passed the test. Naturally, you can't reach them for questions after they have taken your money. Looked legit BUT IT'S NOT. DON'T USE FOR LICENSE RENEWALS! IT'S A SCAM!

Do not use certus. My 40 hr sst card for nyc buildings expired 9/1. I completed the 8 hour refresher by 8/30 and was even sent certificates of completion. Little did I know they take up to 5 days to renew. I was denied. So not only am I out $245 for the refresher that was sent in on time. Know I have to pay 400 and something bucks for a new 40 hour course and can not work on a nyc jobs item till I complete

I was temp laid off from a position for 2 months. I returned to work and to the OSHA 1910 Module and only had 16 days to complete it. I requested an additional week and they declined. Now it is Saturday 8/30, I have 4 modules left(each takes about 90 min) I completed a module and it is stuck on "Section Completed," and will not advance. It is Labor Day weekend and there are no Customer Service Agents available until Tuesday, 9/2. The course expires on 9/1. It is a $400 course and this place has zero flexibility. I will pay someone else to take their course. DO NOT USE THIS PLACE!!!! **UPDATE** The company was able to reboot my training due to these circumstances. They originally reset it but because of the outage they were able to let me start back up where I left off!

Ordered the Driver Safety Course as mine has expired after three years. This was the least expensive one that I found after searching for this in New York State. I'm a retired professional driver of fifty plus years. My last full-time job was at a local trucking firm as a Safety Supervisor. I ran the CDL-A ELT program for that company in NY state. I was the formal class instructor and still am a registered FMCSA ELT provider. So, I'm VERY familiar with this subject matter. I managed to muddle through their wonky app for this course. It was constantly timing me out and I had to answer the security questions and do the voice recording thing. Some of the questions were not on my original list that I set up at the beginning. Other times I answered the question correctly and yet it stated that it was a 'wrong answer'. Go figure! After about nine or ten hours I finally completed the 'five-hour course'! I got the congratulations page, etc. click for the next move and it only takes me to an auto insurance search site. That was after fighting through my firewall security that did not want me to use this web site and warned of ‘phishing’, etc. I ALREADY HAVE INSURANCE. I don't let my insurance lapse like many do so I don't need this page anyway. Back to the course and it just gives me options to PAY MORE to get the certificate??!! (Nothing about waiting 7 to 10 days for them to send one.) $12 for a two-day shipping or $40 for overnight! I already paid for my course and don't want to PAY MORE! Sent an email to driversafetysupportatcertus.com and received this answer minutes later: Hello! Thank you for reaching out to us! I'd be happy to help. We generally estimate about 7-10 business days for certificates to arrive after they are mailed. If you have still not received your certificate after that time, please let us know and we can request a duplicate. If you would like your certificate faster, you can purchase an expedite option; simply let me know what date of delivery you are needing and I can advise which expedite option would be best. Thank you and have a great day! Kind Regards, Kie So, I guess the jury’s still out on this one. If I get my certs and they also contact the DMV as promised, then I will upgrade this to five stars. If I have more problems I will downgrade this to join the multitude of one-star reviews wishing they could be zero-star reviews. Then I guess I will have to do a stop payment on the credit card I used to order this course. I was going to go with two stars but added one since Kie’s auto-answer was prompt. Meanwhile it stays at three stars for not showing me the facts about getting the certificate, trying to mislead me (scam) into spending more $$ and making it VERY difficult to find out the process for getting the certificate. It ‘s up to you, FUSION Certus, to complete the agreement that I paid about $25 for, regarding getting my certificate and contacting the NY DMV to update my driving record. BTW: Thank you Kie, for getting right back to me (even though this was most probably a preset auto-computer response). TIME WILL TELL!

I purchased the New York 5-hour online pre licensing course and have already completed everything the page asks for. I have already set the required time and interacted with everything. It won't let me advance to the next chapter. It's stupid how you don't have 24/7 customer service. I've been trying to contact you and nothing works. Also, the service is terrible. You only have customer service from 8 a.m. to 5 p.m. Monday through Friday. It's incomprehensible. If people are searching for something online, it's because they have little time available, and you make your platform unusable and lacking in customer service.

For starters even when you complete a section for the five hour, it still doesn’t let you advance and then you have to call them up and have them advance you. Then I finish my five hour and I get no confirmation. So I called and they give me a confirmation number to schedule my five hour and then when I get to my five hour, they never sent it to the DMV and then when I call them, they tell me they don’t know anything about numbers and I should’ve gotten it when I completed the course but they literally gave me a number to put in at the DMV or else. How would I have got my road test scheduled customer service is the absolute worst. This place sucks and I would not recommend it to anyone. Now they wanna tell me I gotta take my five hour all over again because they gave me a confirmation number that didn’t work and they never sent it to the DMV. Straight scamming people Edit: they got back too me and solved my issue super fast