Robert R.
WORST CUSTOMER EXPERIENCE
I have attempted to cancel my trial within the 24hr period with no luck with the system. It’s asking for a order # which I never received!! I have been attempting this for the last 4hrs as I have 30 more minutes before the 24hrs end. My Snapchat name is redondorobert. I have sent multiple emails trying to gather this information and to just END THIS TRIAL before I’m charged. I hope I don’t have to go through all the horrible stories I have read on this site. Clearly you guys don’t put your customers first!! I’m hoping to have this issue resolved before I’m charged. Like many customers states I have video of me trying to utilize the website to cancel my trial and avoid charges. I really hope your company makes this right and avoids unnecessary charges. I tried to utilize the tools that you are claiming are available by ending the trial on the website. I will be more then happy to remove this negative review once my issue has been resolved. Update: I have finally received an email with my order details. I’m going to verify I have been refunded and never charged after my trial I will update immediately and change my review!! After viewing the cancelation email I was charged stating I will be canceling the subscription on 02/17/2019. I have updated my ticket with them stating that this is the first email I have received from them giving me any information of a order number and a one click link to cancel my subscription. Funny how it’s easy to cancel once they have charged you after the TRIAL.. I hope they make this right and refund my money if not I will never recommend for anyone to use this billing company! Update: They immediately contacted me through my ticket and canceled all my services and refunded my money. Thanks for putting your customers first!!
Response from CentrobillJan 18, 2019
Dear Robert, In order to log into centrobill.com you must use exactly the same email address as you used during payment process. Most probably this is the reason why you were unable to log in, as the email you used to contact us is not the email we have on record for your transaction. We have replied to your inquiry #2019011810000796, and hopefully at this point all your issues were resolved.



