CentrobillReviews of centrobill.com

I tried repeatedly to cancel my subscription through their website and nothing happened. Only when I contacted their support by mail, requesting a cancellation did my subscriptions get cancelled. At least that is what it looks like.Based on other reviews I shall have to keep an eye on my account. It really shouldn't be this hard to cancel a subscription, every other company can handle this with virtually no fuss and friction. It smacks of fraud. My advise is not to subscribe to any site where centrobill is handling the billing

I tried contacting them for a refund on something that overcharged me for a few days and I got no response. Unless I got a response somewhere that I don't know about, then I'm still waiting. November 8: Tried contacting them a few times since, still got no response. This is pathetic, shameful and just disgraceful.

I was in the middle of a trip when I realized I didn't cancel a membership when I checked my credit card online, so I cancelled the membership but did not receive a cancellation. I thought nothing of it as some companies don't send cancellation confirmations, I did want to follow up, but as I was in the middle of a trip I forgot when I got back. So when I saw my card was charged next month, I cancelled again a week after the charge, I called my bank and explained the situation so they did a credit adjustment for me, and suddenly received an email saying that I owed them money, and it was 5 USD more than the regular bill, and that I have 5 Business Days to pay, and that counts as Day 1. Unfortunately when I saw the email it was end of Day 2 already. Day 3 I messaged their support team, My message was explaining what happened and that they would hopefully understand, I accepted it was my mistake but was hoping that there is a shred of humanity. but I did not receive anything until beginning of Day 4, they regurgitated the rules and regulations but did not actually answer my question about the notice I received. Day 4 I went to the bank, I wanted this ordeal to be done with and move on. They provided me with payment information on the "demand for a payment as a direct bank transfer" notice. However, my bank told me that they need an address of the bank and of the office of the business. I responded to the support asking them for this information. I also called my credit card to see why it would have been cancelled and they said they did credit me the amount when I explained the situation, but they did not cancel the payment, so there was no reason for these funds to have gone back. In either case, I accept the situation and am fine with paying. But I also messaged back the support advising them this, and I also asked for the option of E transferring, or for them to just charge my credit card back. I did not hear anything until the morning of Day 5. Their response had no answer to any of my questions, just responded about the screen grab about why there is a chargeback on my account profile. I responded another 2 or 3 times, asking what is this address, for a 2nd or 3rd time at this point. I also advised them that I have seen reviews about this so now I know I am not the only one going through this. And that I want that address so I do not get charged an additional $5 USD for something that now is clearly their fault. It is now Day 6. I still do not know the address, I have not heard anything at all. They seem to have a literal 24 hour support, which means they respond once a day, and then leave you high and dry, and now not only do I owe $5 USD on top of the original $19 USD for an apparent non payment. But I will also owe another $5 USD because the support team is apparently incapable of providing me with the information I had asked for twice now. This is a terrible customer service practice, especially since I had already admitted to this being my fault in the first place. Now I refuse to pay that additional $5 USD as I have asked more than once for the information that I needed and did not receive a response.

October 17th 2018. They make it really hard for you to cancel subscription on Snapchat and on Fancentro , I had to get overcharged to realize how to cancel. Since you make it so easy to add a Snapchat, you should make it equally as easy to cancel. But there’s no way to cancel it on the Snapchat app, or the website that you subscribe at fancentro. I was also originally charged $205 for a trial subscription, then reached out to you guys and you told me you wouldn’t reimburse me $205, but instead charge me another $205 and lock me out of the premium Snapchat‘s.! So at the moment I’m in the whole $400 because Of this. If you made it easier to unsubscribe I would not have been charged 200 extra dollars, and then have to reach out and then charged again.! I need this fixed as soon as possible this is not a little bit of money for of this. If you made it easier to unsubscribe I would not have been charged 200 extra dollars, and then have to reach out and then charged again.! I need this fixed as soon as possible this is not a little bit of money for me. October 18th. 2018. Centrobilling has since reach out to me since my original review. They have refunded me everything back. They were great about everything. This is a 100% honest review. I will continue to use Fancentro and what they offer on they’re platform.., thank you

One word: scammers. They don't have their billing in order which results in account terminations but billing still occurs

Centrobill will also charge your card a day earlier than they should. I went to cancel a membership and discovered that they had already charged my card a day early. So if you cancel be sure to cancel at least two or three days before your day comes up or they will get you.

Don’t do it!!!! As always I signed up against my better judgment!!! After a few months went by descided to cancel my subscriptions so I did the right thing, called first, after no results emailed them to cancel my subscriptions. Nothing happened!!! Finally after two months of paying around $90.00 in US dollars a month I called my credit card company. They even tried to talk to them both ways phone/email!! My credit card company took the action to end all payments with Centrobill enforcing fraud on them!!! Now centrobill in sending me emails that I owe them money!!!

the support does not respond. It is not open every day and every hour as indicated. Is there really? he says: "Our office is opening hours to Monday from 8AM to 12AM and 1PM to 5PM CET" and "Consumer Support 24 hours, 7 days a week, 365 days a year. But in addition it allows hidden payments. You make a purchase, and you have an additional purchase that has taxed you.