Centric FiberReviews of centricfiber.com

I really do not like centric fiber. Internet is always out and I pay on time every month. I have to use my hotspot often. So what the heck do I have to pay them for?! They are also hard to get in touch with about issues

Extremely Disappointed with Service and Support I am writing this review after an extremely frustrating and disappointing experience with centric fiber. Despite their claims of seamless activation, I have encountered nothing but issues from the start. **Key Issues:** 1. **Activation Problems:** The activation process, which was advertised as smooth and hassle-free, has been anything but. It has been six days and my service is still not properly set up. 2. **Unresponsive Technicians:** While the technicians do their jobs, they do not ensure that the service is fully functional before leaving. This has led to repeated issues that remain unresolved. Also technicians claiming they did it and it clearly wasn’t done bc it wasn’t connected at the slicer. They refuse to Verify Connectivity from Junction box to demarc. 3. **Poor Customer Service:** Every time I call customer service, I am told that the problem is resolved when it clearly isn’t. The customer service representatives and technicians are always busy, and it is nearly impossible to get a manager to call back. 4. **Lack of Follow-Up:** Despite multiple calls and promises of follow-ups, no one has contacted me to resolve the issues. The lack of accountability and follow-through is appalling. I am extremely dissatisfied with the level of service and support provided. I urge centric to address these issues seriously and improve their customer service and technical support processes.

Fast to start up. Great until it isn’t. They are down for hours about 5-7 times a month. And for the price they are meh. Now let’s talk about their true downfall. Customer support. You want to start services they will answer that phone in seconds. You want to know if there is an outage you ll find out quick too. You have a question or need technical support don’t hold your breath. They transfer you to a voicemail and never call you back. I called on Thursday after hours and left a voicemail. Friday didn’t get a call back and it was already mid day. Called 5x and left voicemails no response called new services line immediately answered refused to help and transferred me to billing line and went to voicemail. Called another 2x and got ahold of someone. Told them I want to cancel and they told me that they have to request a cancel and I will get an email about it, never did. It’s Wednesday now. I have called 4x and still nothing. Pay the 5 dollars more and save you a headache and have 24hr customer support

The biggest issue I have with this company is their absolute lack of customer service. If you need to talk to someone about your bill or a manager you will NEVER hear back from. If you want to start new services, of course they would be more than happy to assist with that. Their customer service for existing customers is AWFUL!!! I can’t wait for google fiber or ATT to make it to our new community. I will be cancelling and switching as soon as I can. Avoid this company if you can!

AVOID THIS COMPANY AT ALL COST. THEY GET ZERO STARS IF I COULD THEY ARE AWFUL WITH CUSTOMER SERVICE. THEY NEVER CALL YOU BACK, THEY HAVE OUTAGES SO VERY OFTEN AND GIVE YOU VERY LITTLE COMMUNICATION. THEY WILL OFFER YOU NO BILL CREDITS FOR ALL THE TIME YOU DO NOT HAVE INTERNET YESTERDAY IT WAS OUT FOR 12 HOURS. THEY ARE RUDE AND DISMISSIVE WHEN YOU FINALLY DO GET SOMEONE ON THE PHONE. HOW THEY ARE STILL IN BUSSINESS IS BEYOND ME!! THESE NEW COMMUNITIES CHOOSING TO USE THEM IS A HUGE MISTAKE!! NOW THEY CHARGE AN ADDITIONAL 4.95 AS A RECOVERY FEE ON YOUR BILL. WHAT A JOKE! I HOPE THEY READ ALL THESE REVIEWS AND CHANGE THEIR CUSTOMER SERVICE AND COMMUNICATION AND HOW OFTEN THERE SERVICE GOES DOWN!!!!

These guys are the worst! Consistent drop outs, you can't get a hold of customer service EVER! No call backs. They keep changing my billing amounts and I can't get a hold of anyone to see why!! I've had issues with these guys from the start of my service. Unfortunately, I live in a new community so this POS service is the only option! I am switching at a moments notice when something else comes along!

If I could give a 0 I would! We moved to Texas back in October and decided to use Centric Fiber as they were the cheapest. I guess you get what you pay for. From day one we had internet connection problems! I don’t think there was one day where the internet didn’t go. It seems like everyone in our community had the same issues! After 72 hrs of not having service we gave up and cancelled! Too bad they couldn’t get it worked out! Happy with our new provider… perfect service!!

WORST PROVIDER EVER. IVE HAD NO INTERNET FOR OVER A WEEK SINCE MOVING IN AND THEY DON’T CARE. THEY DONT PICK UP CALLS OR WANT TO HELP YOU AT ALL. AVOID AT ALL COSTS. THIS IS THE ONLY OPTION I HAVE FOR MY APARTMENT:( NEVER EXPERIENCED SUCH AWFUL SERVICE. WISH I COULD GO BACK TO AT&T