Centric FiberReviews of centricfiber.com

You have a gem in the personality of Shanice in your employ and she makes Centric look real good. Shanice is patient, thorough troubleshooter, courteous, very professional, knowledgeable and is the best IT person that I have ever spoken with. My husband and I are hopeful that she will be rewarded in a highly tangible way because it is obvious to us that she treats all of her customers with respect and kindness.

Conner was patient and clear in his analysis and subsequent instructions

Connor was extremely helpful and very knowledgeable. He went above and beyond to solve the issue.

The representative was patient, and informed. Talked me through the processes with explanations. The issue was resolved due to him knowing what to do. It's Sunday and a holiday tomorrow, I hated to call but we need wifi to function, so I made the call for support, I was nervous due to the other factors, but I didn't feel like a bother at all. He helped me with a pleasant voice! Thank you, you're doing a Wonderful job!

I chose this service partly because of the advertised $200 gift card promotion. After starting service, I never received it. I’ve reached out several times by phone and email and have not received any clear answers or resolution—just repeated statements that it’s being looked into. Communication and follow-through have been extremely lacking.

Thao has gone above and beyond to make sure my installation and first time use went smoothly! He spoke with me after hours and made sure I was taken care of, and I appreciate it so much!

I can’t get the TV to work on my television. It kept saying the Centric TV app will be down loaded soon. Nothing happened. I tried in my phone and the app opened and asked my username. I used the username from the email but it says wrong credentials

I had a pretty solid connection for 6 months in Florida. I do cloud backups nightly so gigabit uploads was nice. However, customer service is ABYSMAL. I had a minor issue with the Calix gateway about 2 months in, which I contacted them several times via email to fix, but didn't get a reply back. Forget using their CONTACT US online web form. It gives NO email reply back as proof that you submitted anything. Then when I moved, I called them, recording the call, to have my service cancelled which they agreed to do. After they charged me again, I sent 2 emails a few weeks apart. No surprise, no one contacted me back. Now I have to go through my credit card company to fix Centric's very poor customer service.