Centric FiberReviews of centricfiber.com

Makenzie Weaver provided absolutely outstanding customer service. From the moment I interacted with her, she was professional, attentive, and genuinely focused on making sure everything was handled smoothly. She went above and beyond to answer questions, solve issues quickly, and ensure a great overall experience. Her positive attitude and willingness to help really stood out. It’s rare to come across someone so dedicated and easy to work with—Makenzie is a true asset, and I highly recommend her!

Adding to the 1 star reviews We started service 2 weeks ago and still aren't connected.. no welcome onboarding and they're not taking calls on weekends? Centric Fiber sucks!!!

Connor was very helpful, friendly and informative. By far the best experience we've had setting up internet. 10/10 give Connor a raise!

They were so helpful when I went into the office to inquire about the services they offer, that I decided to sign up with them without checking with any other companies.

Buenas tardes , tuve mala experiencia con muchas personas más de 1 semana queriéndome comunicar con ustedes , pero el día de hoy Judi me atendió muy bien y agradezco mucho a ella , es una excelente tratadora. Muchas gracias Judi

A Centric Fiber representative came by our door and offered us an amazing deal that we honestly just couldn’t ignore. The technician was quick and setup everything before we even knew it and was both helpful and informative. AND to top it all off they offered to pay for the cancellation fee of current provider. Internet has been running amazingly with no problems

We had great support tech Jackson, he helped us out on his night shift. We went from having no internet service to having 5G Network and an appointment for the next day to get our router changed.... so phenomenal review for him... massive kudos!!

Service is good, but Customer Service is Horrible. Signed up a couple months ago for a new house. It was easy to move into the new house and have service right away. As long as you never have to call customer service and sort out issues, I guess you'd be happy with them. I've been trying for a couple of months to get logged into this new portal to see my account and billing information. In the meantime I've had billing issues, contacted customer service a handful of times and have been unable to get my issues resolved. I don't think I should have to spend three months calling, and emailing customer service to make a few account changes. Not to mention the billing issues. Charged my credit card, and then send me a message saying my payment failed. Call customer service they said everything's fine, and then 2 days later I got another message saying payment failed. Now they've transferred over to the new portal, I still can't get logged in, but was on the phone earlier this week with another customer service rep re the portal issue, who told me that my credit card was not on file and my service would be disconnected if I didn't take care of that. No notice my auto payment I was previously set up on didn’t transfer over to their new system. The old website was almost useless. For technology company I gotta say they certainly don't have their shit together.