CenterPoint Energy is an American Fortune 500 electric and natural gas utility serving several markets in the American states of Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas.
CenterPoint Energy (centerpointenergy.com) has 69 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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leona K.
Centerpoint energy is not operating fairly or efficiently in Houston. 100 million for what? All the while not investing in their infrastructure to prevent prolonged power outages. Houston needs an fair and honest energy company that can deliver power during storm season to all people regardless of expensive areas vs poor areas. Houston needs another energy company NOW. #centerpointless
customer
Centerpoint has yet to restore the zip code:77354's power. Beryl hit on 7/8 and today is 7/10. I can't get through online nor can I talk to a real person. My husband and I pay the electric bill every month and yet when I go online to report an outage in my area, it states our address doesn't exist. Never in my wildest dreams did I think I would be in this situation. My husband and I had to take refuge in my Mom's house. She stays in Southeast Houston where the majority of people got hit the hardest. Magnolia and Conroe didn't get hit the hardest and yet still awaiting to get power again. This is pure madness and Centerpoint should be ashamed of themselves!
Bernadette
I have been a cnp customer way before it was even cnp. This most recent issue with Beryl or whoever is showing how disappointed and unhappy i am with the company they have not tried to get our lights back on. This is now day 2 over 48 hours that my home has been without power and my family displaced. This cannot be real and someone should handle how these situations are completed moving forward. CNP you are the lowest of the low just know that
A O.
Si necesitan una compañía que sepa hacer tiempo en un trabajo. Cener point energy is the best..un trabajo de un día lo hacen en 26 días.. aquí en Houston todos tenemos problemas de servicio eléctrico..sin que el alcalde haga algo o la juez de la ciudad..
Ruben D.
Power outages are extremely frequent in my neighborhood. I’ve lived in the Houston area for over 43 years and never have had so many outages happening so much. Centerpoint needs to provide power in a more reliable way which if they buried their power lines would result in very very few outages. I don’t know how they handle all these outages but they’re not doing it right!
Brittany L.
I had to wait on the phone for over an hour so I could pay my bill because the website and the automated call center wasn’t working. After waiting an hour on the phone the older lady directed me back to the automated call service and I still haven’t been able to pay my bill.
Customer
Unacceptable customer service. Unacceptable to not take work orders for days at a time. To not allow workers to work for a system update is unacceptable.
Ethan H.
Second extended loss of power within a month. First was damage so that's at least reasonable even if it was for 4 days. The second was a false flag to shut-off our power. If we had not called and finally managed to speak with a human being we would have not known. After finding out we were incorrectly disconnected we had to pay a 40$ reconnect fee.
