CenterPoint EnergyReviews of centerpointenergy.com

An absolute garbage scow of a company. Phone reps are rude, patronizing and uninformed. You would think that a “customer service rep” would have some training on how to have an intelligent colloquy with over the phone but that is not the case. The field technicians are just as bad and to top it off I was passed by a CP pickup truck on the hwy going 15 mph over the posted speed limit while he was clearly on his cellphone. The meter is never recorded correctly and it would seem they do not care or plan to audit that complaint. All the complaints that I have reviewed online are very similar to this complaint which shows that no corrective measures take place. That speaks volumes to mismanagement and the fact the residential gas market lacks competition

Center point is greedy not everyone can afford the bills. It's bad enough my bill is 600 dollars a month now it's 1200.00 I can't afford that.

Horrible customer service!

My furnace went out this week in sub zero temperatures. It took them 2 solid days to get out and fix it. My house was 46 degrees for 2 days! Day after it got fixed I of course had a pipe burst in my basement. Thousands of dollars of damage. Massive headache and expense. Wish so much I didn't trust them to help me when they left me hanging like that!!!! My real rating is in the negatives just like the temperature when they didn't fix my furnace!!!!

This is a communist monopoly. They claimed I had a gas leak and took my meter over two weeks ago. After proving there is no leak they have left me waiting now for 4 more days to get my meter back on. They have decided I don’t get to have the benefit of hot water or heating or a stove to boil water in December. They have been controlling my life and withholding utilities from me for no reason other than to just torture an individual for fun.

Had a gas leak, Centerpoint locked the meter, I had the gas line replaced and approved and I have been waiting 3 days for a technician to get out and restore the service. The time window you are given is 8Am to 8PM and then they no-show. No communication, no heads-up, no nothing. This is the worst customer care I have ever experienced. If this were my business model I would go tits-up! I will switch as soon as possible. It's 6:45 PM on the 3rd day and I still haven't received a call or any communication that someone is coming. I have called 4 times today and been assured they were coming, but that's what they said yesterday and didn't come. Grrrr!

Company's customer service is completely trash. They suck and never contact you.

I am wring to state how disappointed we are with this company. During these tough times economically, we have tried NUMEROUS times to get help with waiving our security deposit with no success or acknowledgement. While I understand you want a "credit reference letter" stating we have paid gas on time for 12 months, our previous rental company refused to do one. In place of that, we provided you with 3 years of proof of on time payments through them to Conservice. We also were able to send another ledger showing the same from Conservice. I'm sure there are account notes of me calling in to speak to a supervisor multiple times. Each time when being transferred, the line would hang up. You would think that good customer service would have called me back to continue the call- no, that never once happened. I would appreciate being acknowledged and refunded our deposit that we clearly should not have to pay.