CenterPoint EnergyReviews of centerpointenergy.com

Do NOT buy the Home Service Plus Plan. We had a CenterPoint tech come out in April to repair our furnace. He replaced the furnace control board (which controls both the furnace and AC). We realized the control board was wired incorrectly when our AC didn’t work in June. We’ve been without AC for about a month through multiple weeks of 90+. When we called to report the error, the customer service rep said our plan didn’t cover AC repair and reminded us that the tech encouraged us to purchase additional coverage for the AC. Seems like a weird coincidence!! We canceled ASAP.

Their communication on what is covered when you call in and what they actually cover are 2 different issues. I can't stress enough that you are better off not being a customer and calling a service provider to address when you have an issue. You will come out thousands ahead in the long run. Centerpoint claims they protect your equipment, but when you actually need them, they tell you to buy new before they even know what the problem is. Subscribe at your own risk but you can't say you weren't warned.

Review Title: Unacceptable Delay and Poor Communication I have been without power for over 30 hours, and the experience has been nothing short of frustrating. I was told a technician would arrive between 8 AM and noon today to temporarily disconnect my power so the electrician could fix the wire your team damaged. It has now been over five hours past the scheduled time, and every time I call, I’m repeatedly assured that the technician is “on the way.” This needs to be completed ASAP so the electricians can finish their work, and your team can reconnect my power so I can have service today! The lack of urgency and transparency is extremely disappointing. I expected better reliability and communication, especially in a situation as critical as restoring power to my home.

Impt. Wheres the Meter Read: Indiana 3 hours away this property in IN called for service T/O on around Wed. March turned into battlet after making account included ypur ssn 12:15 call from Maria not paige jennifers suoervisor (working from home) phone 18124644500 b4 her cs jennifer located evansville (working from home). Lied Neither had no idea where meters located. Why ? service at Vectren stressful they never came out located meter ot left nasty ttags on the seniors door. Unprofessional.. Sat in truck read meters. What we paid for public in past. 2025 put it to DC looking fir waste, fraud Musks team will find it. Goodness gracious. Jk

I am a physician at the Michael E Debakey Veterans Affair Medical Center. I am the guardian, power of attorney, and caretaker for my 77yr old mother who has health issues and lives with me. I purchased a house in Manvel and moved it into it around Nov-Dec of 2024. My girlfriend transferred the water, garbage, electric, gas utilities under my name. She setup electronic billing and autopay so that we would not be bothered with paper bills. I am extremely busy treating military veterans and rarely have time to worry about things such as bills. On Friday 2/28/2025, my gas was abruptly disconnected. To our knowledge, we have no outstanding dues. We have absolutely no notices of outstanding dues or disconnection notice. 1. As a result of gas disconnection I have no hot water in my house, causing extreme difficulties for a vulnerable person, my mother. 2. I called Centerpoint Energy Saturday (3/1/2025) morning and was told that my connection was disconnected due to non-payment of dues! However, there was no way to make a payment and get the connection reinstated - Centerpoint offices are closed over the weekend 3. This is a highly depraved and malevolent act by Centerpoint Energy - a. Absolutely no statement, notification, warning delivered by email, USPS mail, or other forms of commonly accepted communication methods. b. Disconnecting an energy supply in winter c. Disconnecting a critical utility just before the weekend with intent to harm, knowing fully well that the customer will have no recourse for the next 2-3 days. d. Putting a vulnerable senior citizen in danger We have truly become a society run by greed and avarice, enabled by laws enacted by politicians who are only concerned about corporations and re-election donations by the latter. The lack of humanity and civility is at levels of depravity increasing by the day.

I called due to gas leak. They pulled my meter until I got it fixed. Once fixed they refused to come put it back on after it was green tagged. After 2 days of them lying and saying they had been to my house but I wasnt home. I have a ring doorbell. I was home and had to take the full day off waiting. That evening I said miss I have been here waiting on something that should have taken no more than 30 minutes. The next morning I spoke with supervisor which said our guy is in your yard now. Isaid maam I am home looking out the window and no one is in my yard. She refused to believe me. Later that night I decided to call in another gas leak to get the guy to the correct address that he had just days before removed the gas meter from. I missed work and was stressed to the hills. I didn't even get an apology they just said oh well. I would be great if they had dependable trustworthy people but they don't. They will lie and then accuse you of lying.

I dont know what's going on with this company but my granny bill had got higher this month then any other month how I went from paying 22.00 to 25.00 then it jumped up to 35 something dollars last month then this month in January my bill is 65something dollars yall need to get it together it's already hard for people out here to fight to pay there bills this is not right we are paying customers and getting treated so unfair this is sick

I needed an inspection report to support my small claims court case about a leaky Samsung range. These stinking liars told me TWICE that the report was on it's way. Since I foolishly believed they were honorable, I refrained from subpoenaing the report. But, they finally told me they refused to send me the report after it was too late to subpoena the report. They also lied about calling me 3 times, and finally left a voicemail on my wife's phone, even though her number isn't even on my account profile. As soon as I can afford it, I will change everything in my house from gas to electric. If you ever need anything from these liars, don't delay or believe them. Subpoena what you need immediately.