Rebecca M.
What a headache!
What a headache dealing with this company! First, I ordered a New Galaxy S10e 256GB from the website. Within hours, they cancelled the order, stating it's out of stock but that SAME EVENING update the website with the phone still "available to buy" but at a higher cost (so clearly they just did not want to honor the price that was originally listed on their website). Even so, I decided to order a New Galaxy S10e 128GB instead since that was what I initially wanted and was assuming they had in stock. A few days after ordering, I received a USED Galaxy S10e in an open box, a different color from what I ordered, with a very noticeable scratch on the screen. I immediately called to return the phone, only to be told that I had to find the return link on the website and submit a request to do so. After some searching on the website, I submitted the request to exchange the phone that they incorrectly sent for what I actually ordered. The next day, my exchange request was granted and I was told to just send the phone to an address in Brooklyn. No return shipping label was provided, even though it was the company who sent me the wrong phone. After requesting a return shipping label, I was told "oh no, you have to call customer service to get the label". Given their limited customer service hours this was hard to do. After many attempts to call over the course of a week and two left voicemails, I received a call back from a CA number. I was promptly sent a shipping label but told that if I did not mail it within the next few hours, the label would expire. Shortly after rushing to get the package to USPS, my order was changed to refunded, even though I was hoping to just exchange for the actual product ordered. Even so, I still have yet to actually receive the refund and may have to dispute the charge on my credit card soon. AVOID THIS COMPANY! Very unprofessional, sketchy, roundabout business methods that leave you feeling really unsatisfied and uncomfortable.