CJ J.
Unclear shipping policy?
Update: I have been contacted by a representative of the company to further explain the process. However as much as I understand it still is not clearly stated up front and slightly inconvenient for me. Will update upon receipt. (OLD REVIEW) Misleading shipping policy. And customer service was very unhelpful overall it hope my package arrives safely and doesn't get stolen due to being left out in the open.
Response from Cell2Get IncMay 13, 2025
We’re sorry to hear about your experience and truly appreciate your feedback. We understand how important clear shipping expectations and reliable customer service are. Our goal is always to provide accurate information and timely support. For full details on our shipping process, please review our policy here: https://www.cell2get.com/policies/shipping-policy. As noted, we can only ship to addresses confirmed by the issuing bank — either the billing address on file or an alternate shipping address that’s been registered with your bank. If address verification isn’t possible, we are required to ship to the billing address for security reasons. Please also note that your package was shipped signature required, which means it will not be left unattended or outside — this is done to help protect your delivery and ensure it reaches the correct recipient. If you have any further concerns, feel free to contact us at 718-513-3100 — we’re here to help.

