Cell BaseReviews of cell-base.com

Terrible service. Was selling an iPhone 14 Pro, Was almost ripped off for over £100 when the guy tried to say there was “deep scratches”, I took the phone back and rubbed it a little, there were no scratches at all but he was still trying to say it wasn’t in great condition. Terribly dishonest. There wasn’t scratches, it was immaculate, and then I got over £100 more at Cash Converters. Also had a (fully working, only cracked) iPad screen fixed on the same day, got it back and 25% of the upper screen was intermittently not working. Took it back shortly after and they replaced it for free (apparently) however it still doesn’t work with the exact same issue, so they’ve either not replaced it at all, or they have replaced it incorrectly (again), or replaced it with another faulty screen. Wont go back again so have to take the £60 loss.

I purchased a mobile phone in Sep 24 it was a Christmas present for my husband. (Yes I do my Christmas shopping all year around) On Christmas day it was opened and it wasn't picking up service. Off the cuff I emailed on Christmas Day I got a reply on Boxing Day! After some emails and a phone call the phone was returned and a new device sent all within a week. I can only praise Sayed and Pete for the excellent service and communication throughout. This was an Ebay purchase. I would 100% recommend this COMPANY and will be using them again in the future. Julie Salter

26/11/24 had to visit cell base in Guisborough, The phone I had purchased was not very good after taking it home. I returned to sort the issue out. They could not have been more helpful, a full refund was issued with no questions. They actually put me a new battery in my old phone, to keep me going until they get a phone I want, they did not have the colour I wanted. The charge for the battery to be replaced was NOTHING, they said they like to keep the customer happy. That is just superb service. Thank you.

Visited the store on Thursday 31/10/24. Phone was not picking up mobile internet. The problem was solved very quickly and efficiently (without making me feel a technological numpty!). Great service by incredibly helpful staff.

Rang last night 13th August explained problem with volume on phone visited premises this morning guy sorted problem out in 15 minutes thank you as always on the ball.

Went in cell base coulby newham to ask if could look at my IPad has it had suddenly died on me the previous day. Unfortunately was unable to be repaired. Went to pick it up and asked how much I owed for looking at it refused to accept anything which was really nice. Will definitely use this shop in future and recommend to family and friends. The two lads were so polite and helpful

i have visited this shop multiple times for a wide range of things and every time they are spot on, no chew or stress , quick and easy and willing to help anyone. Definitely recommend for anyone whos having technical issues!

Exellent professional service and this guy isn’t their to rip you off, took my iPhone in with broken screen and an iPad that needed updating, they were both done within 30 mins and didn’t get charged for iPad update, I won’t go anywhere else now!!!!! 👍🏻