Amethyst A.
Disappointing phone repair
It is with regret I wrote this review as I thought I was getting a good service from Cell base. On 3rd September 2025 I went into Cell Base at Middleton grange Hartlepool. The reason for going to Cell base; my iPhone was in my coat pocket it got slammed in the taxi door with my iPhone in it. So the screen cracked not excessively but I thought it best to replace it. I Went to Cell base I was given a discount and told it would be fitted with a premium screen not an LCD one. I was asked to return in 30 minutes which I did and I paid for a new screen, a screen saver and a good phone case to prevent any other accidents. when I got home I found the screen kept freezing so I went back to the shop and saw the female assistant. Again I was told to come back in 30 minutes so it could be fixed with a new screen. 5 times I returned to the shop which is an hours journey, because the screen only worked for a short time. 5 times they claimed to fit a new screen when screens cost £150. I had to keep restarting the phone numerous times each day. The last time I went to the shop the male assistant told me the problem maybe a damaged Motherboard. So I booked an appointment at the Apple store and got the phone checked out. The only fault found was the screen. It was suggested to take off the screen protector and see if it would improve performance. The screen saver was removed and I could not believe my eyes. Underneath the screen was cracked in exactly the same place and pattern as when I first took it to the shop. I felt scammed. So I went back to the shop on 15th October 2025 over a month after the first repair; but the Male assistant was not interested in what I had to say. He told me I must have broken the screen. I was puzzled not only had I purchased a thick wallet type phone case from the shop, I had not knocked or dropped the phone and the screen saver was in tact not even a scratch. So how is it the screen underneath is cracked exactly as when I took it for replacement. Maybe it was cracked during one of the repairs they did and it was covered up with a screen protector. Even so it should not stop the screen working. The original cracked had not stopped the screen working! How is it 5 times they could claim to change the screen when it was expensive to do so. I was so frustrated and disappointed. I took the phone to a shop in London it was repaired in front of me while I waited. Now the phone works perfectly like new. I like Cell Base whereby 5 new screens and the phone was still faulty. I will never use that store again. I have since noticed the phone repair shops I have seen, they do not tell the customer to come back, they do the repair while they wait. I feel scammed, I am a disabled person on a low income, I am now out of pocket as I had to oY for a second but genuine repair. I don't understand why Cell Base could not fix my phone but another shop could fix it first time.