Susan W.
I took my Asus laptop and phones to be…
I took my Asus laptop and phones to be wiped as they had been compromised to Cell base in Redcar. When I returned and gave back phones I was told the laptop touchpad wasn't working it was fine when I took it in. I was told they would get a technician to try and put right. My laptop is only a few months old. When all devices were returned and switched on it became apparent that they were still being hacked. I kept getting a message on my laptop to say 'storage almost full'.I found this strange as it was almost new and only use it for Internet shopping. I checked storage disk c to see it was almost full. I returned to Cell Base and pointed this out.I was told there was nothing wrong with it and that the disk was full of Windows data. The laptop Asus 515x had the same amount of storage as my previous laptop an Acer Aspire 3 When I compared the data stored on the Acer it was 237 GB full and still had room to store around another 500 GB. However, the Asus laptop disk c was almost full yet it only showed 12.7 GB. with only 3.2 mg left. When I pointed this out he said that there was nothing wrong with it!! I searched online and apparently the reason for this is usually corruption !!!.I have kept photo's. I also took one phone back as my emails were not coming through for hours after being sent.It as if being rerouted eg I received a parcel from Argos the package arrived at 8.50pm but received a text message @11.25 pm to say will be delivered in 28 minutes. Technician looked at my phone ( I'd paused software download so as I could show delay issues). He assumed I'd brought it in for the pause on download and passed back saying it's fine but wasn't.