Cell BaseReviews of cell-base.com

I went to get a replacement for my old phone and ended up with a "new" Chromebook tablet as well. Everything went pear-shaped. My data wasn't removed, from either my old phone or my existing Chromebook. It was impossible to sign in on the old Chromebook. Their "expert" couldn't fix it. So the data could not be transferred to my new device. They didn't give me a receipt so I was told I could neither return it or sell it back to them. I gave up and took the Chromebook to an EXPERT who sorted it out for me. And even I managed to wipe the data from my old phone and despite the fact that there was a password issue with my old Chromebook, I succeeded wiping that too. Cell Base couldn't. Some experts. Oh I forgot to mention that the "new" chromebook tablet I was sold was conveniently 5 months out of the one year warranty which meant I couldn't even buy an extended warranty from the manufacturer.

It is with regret I wrote this review as I thought I was getting a good service from Cell base. On 3rd September 2025 I went into Cell Base at Middleton grange Hartlepool. The reason for going to Cell base; my iPhone was in my coat pocket it got slammed in the taxi door with my iPhone in it. So the screen cracked not excessively but I thought it best to replace it. I Went to Cell base I was given a discount and told it would be fitted with a premium screen not an LCD one. I was asked to return in 30 minutes which I did and I paid for a new screen, a screen saver and a good phone case to prevent any other accidents. when I got home I found the screen kept freezing so I went back to the shop and saw the female assistant. Again I was told to come back in 30 minutes so it could be fixed with a new screen. 5 times I returned to the shop which is an hours journey, because the screen only worked for a short time. 5 times they claimed to fit a new screen when screens cost £150. I had to keep restarting the phone numerous times each day. The last time I went to the shop the male assistant told me the problem maybe a damaged Motherboard. So I booked an appointment at the Apple store and got the phone checked out. The only fault found was the screen. It was suggested to take off the screen protector and see if it would improve performance. The screen saver was removed and I could not believe my eyes. Underneath the screen was cracked in exactly the same place and pattern as when I first took it to the shop. I felt scammed. So I went back to the shop on 15th October 2025 over a month after the first repair; but the Male assistant was not interested in what I had to say. He told me I must have broken the screen. I was puzzled not only had I purchased a thick wallet type phone case from the shop, I had not knocked or dropped the phone and the screen saver was in tact not even a scratch. So how is it the screen underneath is cracked exactly as when I took it for replacement. Maybe it was cracked during one of the repairs they did and it was covered up with a screen protector. Even so it should not stop the screen working. The original cracked had not stopped the screen working! How is it 5 times they could claim to change the screen when it was expensive to do so. I was so frustrated and disappointed. I took the phone to a shop in London it was repaired in front of me while I waited. Now the phone works perfectly like new. I like Cell Base whereby 5 new screens and the phone was still faulty. I will never use that store again. I have since noticed the phone repair shops I have seen, they do not tell the customer to come back, they do the repair while they wait. I feel scammed, I am a disabled person on a low income, I am now out of pocket as I had to oY for a second but genuine repair. I don't understand why Cell Base could not fix my phone but another shop could fix it first time.

This is my second visit to Cell Base and both times Tyler has served me and is so knowledgeable and very helpful. Would highly recommend this shop. My husband and I went in for a phone for me and my husband ended up buying one also as his certainly needed replacing , all info transferred accessories thrown in! Perfect!🤩

Second visit to this shop. Great staff, very helpful and professional. They certainly know their stuff 👍 Thank-you

I went to the shop today as I was having trouble with charging my phone after changing the wires three times had constantly mess about with the wires to charge the phone . I went to the shop today the bloke was very helpful he said he’ll check it for me , when I went back after 20 mins he said it was just dirt he charge me for free just asked to leave review. Very thankful

I visited the Morecambe branch as my iPad had stopped working. Tyler and Isaac were friendly, very knowledgeable and extremely helpful. Tyler checked my iPad thoroughly and told me what was wrong and the approximate cost of repairs. I decided to buy a new one from the shop which was very competitively priced. Tyler then transferred all my data for me, all at no extra cost. I even got a free gift usb humidifier presented by Issac. From slightly stressed as my machine wasn’t working at all, it turned out the best thing I did was to go to the Morecambe Cell Base shop. In this day and age service from both was exceptional.

Had problems with my I Phone in that people couldn't hear me (Intermittently). Took it into Cell Base Hartlepool and problem was resolved in less than 5 minutes.

Having had a recommendation about Cell Base I felt confident when I went into Cell Base in Yarm to have my iPhone screen replaced. I was very confident when I left my phone and went for a coffee that my screen would have been replaced. I was embarrassed that the screen wasn’t broken at all it was the screen cover that was cracked. There wasn’t any charge but since I was there already I opted for a replacement battery which I would have had to consider later on anyway, I have a new screen cover as well. I feel I have found a place where I can be confident to recommend them, I was happy with every aspect of the service. Thank you Cell Base. Excellent service.