Cask CartelReviews of caskcartel.com

Been waiting for 3 months for a $900 bottle of alcohol and then ordered and advent calendar which has not shipped for two weeks. If you email they ignore, if you call, it says you have called "after hours" no matter what time of the day you call and of course the message does not give you the right hours to call during.

These people are thieves. Ordered a bottle of scotch. They took the money immediately. 2 months pass with no news or no bottle. I request a refund. They offer me another bottle of scotch which I refuse and ask again for the refund. They respond no problem we will issue the refund and it will be received in 7-10 days. No refund ever received. I call customer service and they tell me they can’t help me and the refund is a management decision. That was 4 days ago. Absolute scam Company

Wish I had read the reviews first... Ordered a nice bottle of whiskey for my dad's 80th birthday present. A week went by with 0 updates. Finally get an update that a partner retailer is shipping it. Then the wrong bottle (and a much cheaper one at that...) gets delivered.

Honestly, it is really great!! The variety as well as the service amazing. I was hesitant but once I was reached out by one of the representatives due to my hesitation I got a discount which I asked for if possible and great support. The only thing is the shipping cost apart from that the product came very well packaged, and in a prestine condition. And the shipping was Fast!

I ordered and paid for 2 bottles of Cockspur Rum, $149.99 per bottle on website. When the rum came, it was the $19.99 bottles, entry level rum. I wrote to them, took pictures and explained the mistake. After a MONTH they told me that Cockspur had CHANGED LABELS, and I received what I ordered. I went on Cockspur’s website and confirmed the had not changed labels. I offered to return the rum for a refund- no response. These people are crooks. Don’t do business with them. THEIR website shows the bottles I received with the $19.99 price. RIPOFF ARTISTS…

Cask Cartel is not to be trusted, DO NOT BUY FROM THEM! Ordered whisky for a christmas gift, they never sent it, refused to refund. Got my credit card company involved & they back charged Cast Cartel.

Placed my order on July 2. Checked in with Cask Cartel on July 19 - order had not yet been fulfilled by a retailer. When asked to cancel I was told they had a 30day window where the retailers can fulfill the order. Checked in again on August 4 (now past 30day window), and was told the retailer was going to create a label and be shipped that day. Asked Cask cartel to cancel the order since it had been over a month (and not yet "shipped"- they never responded. Checked in again August 14th, to request a cancellation and told I couldn't cancel because the product was finally arriving the next day 8/15. Overall disappointed with their 30day window cancellation policy - a bit outdated for current times. Orders should be able to be canceled anytime up to the point of a shipping label being created. I had to purchase an alternative product due to the continuous delays. I guess the silver lining is that I have an extra bottle of good whiskey on its way.

I ordered 3 bottles of rum ... a month later I received 2 bottles . One bottle was broken and I had the insurance on shipping, but after 12 emails I still have not received the broken bottle replacement or the 3rd bottle from the original order.