Cask CartelReviews of caskcartel.com

If there were an option to give zero stars, I would. This has been one of the worst and most unprofessional experiences I have had with a company. We placed an order and waited several months for delivery. When the item finally arrived, it was damaged and missing parts. We were then informed that the bottle was missing accessories and that a partial refund of $50 had been issued — despite the fact that the item arrived incomplete and damaged. We requested to return the item for a full refund, which was refused. The company claims we agreed to accept the bottle without accessories, yet the product was not delivered in acceptable condition. Refusing a return after delivering a damaged and incomplete item is unacceptable. Very disappointing service and extremely poor customer care. I would not recommend purchasing from this company. i wished i read the reviews before ordering.

Don't order from this company. After sending me the wrong item, they tried to convince me it was the correct item repackaged (really? both items were still for sale on their website, difference prices, packaging, and contents). They dragged their feet about any kind of refund or replacement until I finally insisted on a paid return address form. I shipped the items back to them - during which time they sent me a satisfaction survey! You can imagine how I responded to that - and I had to contact them twice before they would acknowledge receipt and refund the cost onto my credit card. They offered me $25 off my next order from them. Ha! I would never order from this company again under any circumstances..

ordered some tequila for a family member for Christmas. The order has never been shipped. Sent out 6 emails to them wanting a refund but they give me the run around like it is going to ship in two days. We will follow up with you within 24 hours and nothing is done. Do not order from this company at all. I reported them to the BBB trying to get my money back.

Horrible company. Do not buy from them. They take months to ship you your prepaid order and when they make a mistake they will not offer you a cancellation, a return or an exchange. The absolute worst customer service ever.

I order a tequila bottle more than a year ago. Till today I have yet to receive the bottle. They don’t respond to my messages or emails. They are terrible at customer service. Had I seen reviews before the purchase I’d never would’ve order from them!

I placed my order on December 1st for Christmas. Nothing arrived and no email explaining why. I have called and emailed the company numerous times since requesting a refund. It is now January 12th no refund or product and I get the run around when I call. I am beginning to think this company is a scam.

If you buy from these guys then you only have yourself to blame. They have no office. No telephone number that is valid or gets answered and they claim to have 33,000 things in stock yet no outlet to sell from. Their products are 10x RRP and it is the stupidest alcohol buying scam ever. Buy 6 they send you 1. Buy an expensive one you get a cheap one and excuses. There isn’t a way in which they have some products they claim or can obtain them either. You’re paying money into a hole if you hand any over.

I ordered a case of wine. You sent 1 bottle of wine and charged for a case