CaselesReviews of caseles.com

Horribly cheap phone and credit card case received today after a very long wait fir shipping. Its just another poorly constructed piece of junk from a Chinese scam company. Calls to their USA customer service phone went unanswered and no response at all using their chat tool. Buyer beware. AVOID THIS COMPANY AT ALL COST. THEY ARE A NIGHTMARE TO DEAL WITH!!!

Purchased a product with shipping within 6-9 business days and it took a month to receive. Cannot track item accurately as it comes straight from China. Wrong item received and have been unable to reach them through support for almost a week now. Poor customer service. Misleading saying they are a Florida based company. When inquiring about a return all I received was an automated message telling me I needed to return it to a China address. DO NOT BUY!

Well, after 35 days without a tracking no to check status of delivery I gave up and bought elsewhere, they finally arrived after 40 days and of course the quality was not there, I emailed them and advised to send them back to china and demanded a tracking no, beware when sending things back this cost us £26 from the post office, I won’t buy from this company again Shirley Butler

Represents themselves as a FL based company. Product shipped from China. A month in and I've not received my order. Tracking shows it was once in my delivery city, but now had bounced all over with no status in 10 days. Package definitely seems to be lost. No response via online chat or email to support. Terrible.

Don’t buy from this company. I ordered a case and sent proof that it was faulty . They won’t take the return but offered for me to pay half and they would send another one . I’ll copy and paste their response. This phone case is a Shitcase !!!! Do not buy …. Complete junk ! We sincerely apologize for the inconvenience caused and appreciate your patience. As Caseles is a Florida-based brand, all of our products are designed locally in the U.S. However, for efficiency and consistency, our after-sales service and returns are handled through our Hong Kong logistics center. Unfortunately, this means that returning items to our U.S. office is not possible, and international return shipping to Hong Kong can be very costly for customers. To help you avoid high return shipping fees, we’d like to offer you the best alternative: You can receive a replacement at half price, including shipping. You don’t need to send back the original item. We will ship the new, correct case directly to your address. To place this replacement order, please use the checkout code EXHALF on our website and enter your updated shipping details. The discount will automatically apply so that you only pay 50% of the total (including shipping). We believe this is the most cost-effective and fastest way to resolve the issue, and we hope it makes the process easier for you. Please let us know if you would like to proceed with this option, or if you have any further questions—we are here to assist you.

DO NOT BUY FROM THEM! ITS A SCAM! They are not based out of Florida it’s false advertising and I’m taking legal action against them! They ship out of China. The products are terribly quality.

I ordered the magnetic phone case for my Samsung S20 Ultra, it took 2 weeks for it to arrive due to the fact they shipped it from China though supposedly there is a distributor in Florida (Probably a front entity to entice American buyers stateside). Nevertheless, upon opening, I visually noticed the case itself was thinner than my actual phone, when I tried putting my phone in the case, it not only did not align correctly from the back portion of the case, but the top portion would not fit properly to where it would enclose the phone entirely, if the right side snaps closed, the seam on the left side will not snap tight and vice versa. My first mistake was not doing my research as that is something I typically do when purchasing a product from a company I know little about, so that part is on me, but at the same time, though most products out of China are for the most part may not be the best, it is usually good enough for standard satisfaction, unfortunately, this is not the case with Caseles as I have seen better 3d modeling products better than the substandard products they offer. I recommend to anyone reading this review, do not buy their products, and their US Florida address is just a front to entice US buyers.

Finally received a substitute product and it does not even fit my phone. Specifically ordered a Google pixel 6a case and it's the wrong size. I'm not sure what they can do to improve. I ordered in February. They said I received it when I hadn't then months later offered a substitute and it's still wrong. I'll never get back my 55 dollars I'm sure.