CaselesReviews of caseles.com

Ordered titanium case for iPhone 17 pro max. Recieved a case that was plastic. Sent email to support. Prompt response With apology and refund of payment.

I ordered a case September 9th. It is now almost Thanksgiving. I have received no case. Somehow it was shipped to me and the miraculously returned to sender. I never actually received the package. Although it was returned before Halloween somehow they said it is too late for a refund. They then offered me another case at half price i am still demanding refund.

November 20, 2025 To Whom It May Concern: I am a commercial/residential Design Consultant. I have worked with suppliers in China over the years for rugs, antique furniture, household and personal items. My last two purchases were the first with issues. Luckily, one was with Esty who took care of the rude seller with damaged goods and I was immediately reimbursed. The seller did say to go ahead and keep the item as it was insured which now leads me to believe he sent off damaged goods knowing he would get a refund. My mistake with Caseles was ordering direct from them. They supply phone cases, screen protectors and so on. My first order went fine and the case I received for my Iphone Pro Max arrived in good shape. It is quite nice so I ordered another for my husband’s birthday. These items took forever to get here. Unfortunately, the one for my husband arrived damaged. They included a strap with a grommet packed on top of the case as well as one of the sets of screen protectors I ordered. The other set was not in the package. The case would have been fine if they hadn’t tried to pack it all in a small box. My attempts to contact Caseles through their support email...message with photos came back no matter how I tried it Mailer-Daemon came up. I called the number shown on their site and it doesn’t work...mailbox full but offered me an unusual contact option which I did. Later in spam I found a response. After a couple of notes back and forth, I was told it was too expensive to return the case unless I pay for it and the only solution they would offer was half off on another and never once mentioning the order for the screen protector for my husband’s Iphone 17 Pro that was not in the package. Then they said I can send it back myself and when they receive it I will receive a refund. My order was damaged by their carelessness. My regret is I didn’t go through Amazon or Etsy who stand behind their customers over damaged goods. I had planned to order four of these covers for Christmas gifts. I wouldn’t do business with this company direct for sure. I am going to send this note to every distributor of Caseles goods as what they are doing to me, they will do again and ten to one they have these items insured so they will make out ahead. Use caution when dealing with Caseles. Kathryn Seiler

I initially ordered a case and screen protector pack for $55.24 expecting them to be of good quality. Their shipping time frame is listed on the website as being 1-3 days for processing and 3-6 days for delivery. The case shipped out of China and took almost 3 weeks, to which it was handed off to a delivery company I had never even heard of (GOFO) to whom informed me they could not deliver to me. After communicating with the delivery company they informed me the order had been returned to CASELES. Come November 5th, I get an email from CASELES telling me they have received the product and I can pay to have them redeliver it, or, "Failure to provide feedback by the deadline will result in the package being abandoned by default." I responded to the email the very next morning asking for a refund of the product to which as of now, the 13th of November I have heard nothing back. The company now has the product and the payment and I haven't gotten a response back yet. DO NOT USE THIS COMPANY! Stick with Amazon. UPDATE: The company reached out, and offered to refund me $10, of the $55.24 that I spent, despite the return being unopened, undamaged, and in its original packaging, within 60 days in accordance with their return policy. They have not responded again.

Order number CASE 1019257. Items 1x ERIC iPhone 17 Pro max leather case and 3x privacy protection screen. Ordered on 31-10-2025. Order came yesterday 11-11-25. Wrong case I don’t know which one they sent as it’s not on their website and it’s only got 1 card slot and no money pouch. and I got clear screen protectors. I have put a complaint to them via their website they have not said sorry or we will send out the right order but offered me a $5 refund on a $49 order. So I’ve got a case and screen protectors that are not fit for the purpose for what I ordered. Now I’ve got to find something more suitable so that’s more expense, im disabled with severe spinal stenosis where I’ve got the vertebrae constantly rubbing on the nerves in neck and lower spine, so internet shopping is easier for me, well obviously not this time. I will see what happens next as I really needed this case to protect my new phone sorry for going on kim. Just accepted a $10 refund not going to argue any further also just bought a different case from shieldon hopefully as it’s coming from UK won’t have a problem with it

I ordered an item and the wrong item was sent.i was offered return item or receive 50% off new order. Because of their return policy(return to China I accepted the 50% off and reordered) wrong item sent again. I now have 2 items I cannot use so I grabbed the bull by the horns and sent both items back for a total price of $ 69.00. Still no refund or even correspondence after several email attempts. DO NOT BUY FROM CASELESS I tried calling WhatsApp #, does not exist

I waited 5 weeks for my phone wallet and when it arrived it was the wrong one!! Communication with this company is hopeless. I’ve sent several emails about their error with my order but no reply. A total waste of time and money. Don’t buy from them!! A shocking company.

Trash customer service, requested refund before shipping - ignored and still shipped. #CASE1019231