Case MateReviews of case-mate.com

Bought a case for iPhone for $65 few months back it didn’t break, sides are tearing off I was surprised with cheap quality of it 2/10

Honestly, they deserve a 0 for product integrity, but that's not an option. Perhaps the 1 could be because it is a great idea. I enjoyed it while it stayed together. The magnetic ring stand pulls apart whenever the TINY screws let go. And so it's useless. This is my third one in 9 months.There's alot of us in this boat and they have the audacity to charge us for shipping. WILL NOT purchase Casemate again, if possible.

I purchased a Pelican Voyager case for my Samsung S23 Ultra for $60. A month later it's holster broke. I filed a warranty claim and a week later Case - Mate had shipped me a brand-new case with it's holster. I cannot stress enough how grateful I am with their efficient customer service. Keep it up!

Do not buy CASE-MATE Protection Pack. I've had mine less that 30 days, it does not protect anything. I purchased mine from an Xfinity store, and they won"t allow a return. False advertising on the box (12' Drop Protection). This only covers the case and screen protector, not your phone. I now have a new phone with a cracked screen, and they could care less. Do NOT waste your $$$$. I will be filing a complaint with the Md Attorney Generals Office.

I'm really disappointed. I've ordered from here so many times. Now I've noticed that a case is discolored green in several places. It's not really old yet. I had to argue with customer service 10 times because something was constantly misunderstood. In the meantime, I was also ghosted. I thought this was a reputable shop. I paid €70 for the case. Then they say I can choose a new one for the 14 Pro Max. Yes, but I have the 15 Pro Max now. They say an exchange isn't possible. I'm already sad enough that I can't use this case anymore. It also fit the 15 Pro Max. Then I wanted a voucher; they say it's only possible for 30%, tf? Why can I get an exchange but not a full voucher? Then I wanted to take a 14 Pro Max case, and they say shipping won't be covered. Wow. What can I do about the discoloration of this case? During the discussion, they even said the case must have been originally purchased from them. It was. So unfortunately, customer service is terrible; you have to explain everything again, not listened to, and things are explained incorrectly that don't apply. Now I'm stuck with the €70 I wasted without being able to use the case and can't get a new one because I certainly won't pay for shipping to Germany again. And all for a case for a phone I don't even own anymore. Thanks for that. I'll never order here again.

As soon as I ordered, they started pestering me constantly with inappropriately worded emails, on almost a daily basis. They have so far ignored all of the unsubscribe requests, and have just continued to email me. I would not even momentarily consider purchasing cases from this online dumpster again. I will actually be returning the two cases I bought, used, and buying them on Amazon instead. Trash.

Wish I'd read this page before buying a case. Case dropped out of my pocket whilst sat down and it immediately cracked, nowhere near the maximum drop. I bought it as it was on the Google store so I presumed it was decent. I contacted CaseMate about their warranty and was told I'd a) need to pay towards the replacement and b) cover shipping, which would be £10.38 "saving me £44"(!!). When I replied to say I'd not be paying to replace a defective case, the offered to cover the fees but only if I paid them first as a "one time offer"... Lucky me! I'd rather buy a case from elsewhere that is less likely to disintegrate within the first week than trust this company.

Ordered a Clear Signature case from Google store for my 8 Pro. The phone fell out my pocket when picking something up, so approx 2 foot max. Smashed the rear of the phone. Absolutely shocking protection.