Case MateReviews of case-mate.com

Shocking purchase and customer service experience. Website struggles to process a simple order so abandoned. Keep getting spammed with 20% off emails that don’t contain a code and do not give the discount when using the link. Reply to the email sent from email@ address (not no reply@ or similar) saying as such. Automated response that reading emails is too much of a chore so instead go to their website, do all the work for them selecting the different categories of assistance required, then copy out everything just sent in the email to them already…. Is honestly like a high school project to set up a case shop has gotten out of control…

Have 2 pelican phone cases clear and both have turned color on me. Can't even talk to a human about the problem . I thought lifetime warranty Don't buy

Worst customer service. They say to send in invoice receipt to their cusy service and they’ll get back to you in 3-5 days. No response after 3 emails… I had to buy another case vs replace on warranty. Cases yellow too. They are not a good case or company. I won’t buy them ever again.

I would advise customers not to purchase the Lens Protector. I’m on my 3rd lens protector. When you drop your phone on the back it cracks. Tried contacting customer support but they are not accepting phone calls. I believe this protector has a flaw in the design. The crack is always on the bottom right corner.

I placed an order for about 3 days no shipping information, shows order unfulfilled. Decided to contact customer service to cancel, I sent an email no reply, called the phone number, they don’t accept phone calls, same cases are available at Amazon at a cheaper price and prime shipping from case mate, we buy them expensively at their own site but can’t even offer faster shipping, then they redirect you to SHOP to see your shipping information. This site can’t show you shipping information without giving them your email and telephone number! I bought from Casemate.com and not Shop. So disgusting and annoying. I won’t buy from case mate again. Never.

If I could give lower than one star I would I received a jelly bean strap for a Christmas gift it frayed and broke within 2 months my sisters also broke, I contacted them regarding warranty only to be given a ridiculous process which ended in finally receiving a code I could use to repurchase the item I was warned I would have to pay the shipping, once I got through to the shipping part of the check out the shipping cost had gone up to $84 which is double the price of the original item! I asked them why it was so expensive and their only reasoning was that I needed the have express shipping which I definitely do not as I’m in no rush to receive it! I’m completely let down and can believe a company would be so shameful when it comes to their own bad quality product!

I was gifted this case by my friend, who purchased this phone case at Best Buy. The button cover on the case that goes over the on /off button on the phone was literally missing from the phone case out of the box, brand new. I could only turn it on /off by putting my fingernail in the slot to access my phones on off switch. I contacted customer service and although their site clearly states Best in Class Lifetime Warranty…good luck with that. Worst In Class Customer Service trying to obtain said warranty. I had such a hard time getting this replaced because I didn’t have a receipt. I told them there were such things as gifts where one doesn’t purchase for themselves. Nope. They were extremely indignant, rude…..and gave me ALOT of pushback. Sorry they manufactured a case without an on off button….DUH. Considering it was their error you think they would stand by their product and accept responsibility. So then they tell me I have to pay 7.00 shipping. Why…because they don’t know how to make a phone case? I finally filed a complaint on BBB site (there’s tons of them) and immediately after they saw it they agreed to send me replacement no charge for shipping. Fast forward 7 months and the exact same on off button for the case they sent me falls off. (I never dropped my phone once ever) I contacted customer service and again they were rude and self righteous ….and told me I have to pay for shipping. Two defective/ broken cases in seven months, and somehow the customer is responsible for that??? They have zero ethics and their cases suck. So do yourself a favor and buy from a reputable company, unless you want to be gaslit and aggravated.

I received the karat marble and severely disappointed . The picture advertised on their website is different than what I actually received. The gold flakes on the back are positioned much lower than the picture on the website. The flakes are positioned so low on the case I can see the Apple logo on the back.  The picture advertised on the website shows the flakes positioned much higher on the back of the case which is more preferable than what I received. It’s pretty pathetic that Casemate suppresses 1 star reviews on their website. If you read the reviews for any of their product, you will see only 5 star reviews on their website. They obviously have a team that refuses to publish less than stellar reviews.