Case MateReviews of case-mate.com

Long shipping time. Over 3 weeks Then when shipped it has been another 3 weeks and carrier just holds it. Customer service is non existent

Terrible customer service!! Actually, no customer service!!!!!!! My order of a Mahjong tote was missing the card case. No one to talk to, only emails. I reached out several times and was ultimately denied the ability to exchange for a product with the case.

Ordered A bag for a vacation received it, and they sent the complete wrong one. Now I’m stuck with it because I had to use it. Very disappointing and also very poor customer service. Do better @Casemate

I am extremely disappointed with my experience with Case-Mate. My package has not been delivered, and the shipping information claims delivery could not be completed because of a dog. I do not have a dog. I have tried contacting the shipping companies to locate my package, but I keep getting conflicting information about who is responsible for delivering it. When I contacted Case-Mate for assistance, I was told that customer service is only available online through email and that it takes 3–5 business days to receive a response. There is no customer service phone number where I can speak directly with a representative. As a paying customer, I expect to be able to get timely assistance when my order does not arrive. Instead, I am left trying to track down my package myself, with no clear answers. I would like Case-Mate to take responsibility for helping locate my order and resolve this delivery issue.

All items delivered in tact, great quality phone case, airpod case and magnetic stand. When I chased the order, received responsive customer service. I only dropped a star as it’s not easy to track postage.

I paid almost $60.00 for the iPhone 17 pro max, it’s defective, try to do a warranty claim, and was denied. I will never buy any other accessory from this company. Terrible service

Never received my item and their customer service sucks. My order shows label created and no movement or tracking after that.

I purchased a bag liner for use with a bag I already own, not a Case-Mate bag, because the product looked like good quality and the dimensions appeared to fit - at least online. The order package arrived in a reasonable amount of time, but unfortunately it showed up in a damaged envelope that appeared possibly cut, and the product was not inside the shipping package other than some product information. I filed a claim because I paid $2.99 for package protection. I requested a refund for the cost of the item only, not for shipping or the protection fee, because I believed that was a fair request and consistent with the refund language I saw on the site. I was told that only a replacement would be offered, which I would not accept, because I do not want the item resent to the same address or another address if the same problem could happen again. I provided multiple photos and email documentation, but I have not received a meaningful response. At this point, I do not want to keep exhausting myself over it. My understanding is that Massachusetts consumer protection law, including Massachusetts General Laws chapter 93A and related warranty principles, may apply to this situation. Based on this first-order experience, I would not recommend the company if a customer has a problem with missing or damaged contents. I am not commenting on the quality of the merchandise since I have not received mine.