Case-Mate, the world leading manufacturer of premium quality cases, holsters, skins, covers and accessories for Apple iPhone, BlackBerry, Google Phones, iPad, iPod, MacBook, and other electronic devices.
Case Mate (case-mate.com) has 111 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Kasey M.
Three months after I got my phone case, the back completely peeled off. When I tried to file a claim for a new one, they told me I had to pay to have it shipped. What a joke! Their products are overpriced trash and their customer service is terrible. Don't waste your money.
Richard H. Carson, P.
Their installation instructions are impossible to follow and their so-called customer service is non-existent.
GPE Groundskeeping & H.
Plug in port doesn’t close, day 2. Called and emailed for Warrenty, the emailed pics 5 times. Very unprofessional and they don’t stand by ANY Warrenty. They just try to wear ya down so you stop. Going back to Otter Box. NOT happy at all and they just don’t care.
Sandy G.
The WORST customer care/ support. Purchased a bumper for my Apple Watch 10 series 42 MM and the glass shattered. Representative very argumentative and seemed like trying to get me to jump through hoops. I showed proof of purchase, a photo of the shattered glass when it happens and then the bumper without the glass as I threw it out. That was not enough. They wanted a video and they wanted the glass that I already threw it out. Plus they told me to go back to the store. Unacceptable and horrible.! I will never buy another product from casemate
Nancy T.
The Casemate charger does not work on the Casemate phone case and the phone case also does not enable charging from other touch chargers. A very poorly designed product.
Laura S.
I have purchased Case-Mate accessories for my iPhone for years, and had excellent customer service from them (despite this company having no number to directly speak with a customer service rep). Yesterday, I purchased products totaling $198.00+ for which I received an email confirmation with my order # attached. In the past, I received email updates regarding when the purchase(s) were shipped/how they were shipped,(with transport info included), along with the expected date of delivery. They always shipped UPS. I have heard nothing from Case-Mate since receiving my initial order confirmation #. When I logged into my account online, information showed that my products were being shipped USPS (the slowest, least expensive, and most unreliable form of transportation), without an expected delivery date or tracking # attached to the order. Yet another company too lazy to provide adequate customer service while still charging an arm and a leg for their products. Never again.
Gabriella N.
Amazing turnover time… ordered the 18th, received it the 21st… in Switzerland… Thats just AMAZING
Esmeralda
I DO NOT RECOMMEND you buy a case from this case mate place. My order went through accidentally as I wanted to enter a promo code and wasn't apply to. Then I contacted them right away and they emailed back and said I had 30 minutes to cancel it. We'll that was a lie because it had only been 5 minutes and I wasn't able to cancel. They lie to you and trick you so ypu have to purchase it and keep it. Bunch of thieves, dont get anything from them. Poor customer service as well.
