Case MateReviews of case-mate.com

I would rate them with a minus figure if i could , premium price Poundland quality, raised a warranty claim which they accepted on the case spiltting on a seam and the case turning yellow. They expected me to pay £6 shipping, when i queried this they said they would refund me once id paid so they are trying to avoid their legal obligations. I have been pushing for them to ship for free as i dont see why i should pay for the shipping on a manufacturing fault,one email did state they would ship for free but will take 6 weeks to arrive. Ive also been signed up to their marketing emails since teh warranty claim , but surprise surprise the company state i havent, shocking behaviour. There are much better phone cases available at much cheaper prices, lesson learnt avoid this company at all costs

I sent back 2 items using THEIR Shipping Label on 3/26 and have the FedEx Receipt. FedEx Tracking said they got the package on 3/30. I get an Email today, telling me I never Returned the items. I don't know if their people are working from home (not really) or just not doing their jobs and messing with people's money but I will Never, Ever purchase anything from them again! I am filing a Dispute with my Credit Card Company now! Scammers

Ho acquistato una custodia per il mio iPhone 17 pro ed una e ti miei AirPods 4, della stessa fantasia Flowerbed Blue by Kate Spade. L’acquisto avrebbe dovuto essere consegnato il 9/2 ma stamattina, 5/2 mi è stato consegnato. La cover è in materiale trasparente molto spesso, con stampa floreale che comprende dettagli a specchio (nelle foto non si vedono e dal vivo è più bella). Calza alla perfezione e sono molto soddisfatta del mio acquisto. Il pacco è stato confezionato in modo accurato e resistente; una busta in pluriball molto spessa di colore nero con il logo dell’azienda. Che dire; effettivamente è una custodia piuttosto costosa, ma fatta veramente bene e molto elegante. Esperienza super positiva, consiglio🤗

Casemate used to be a fantastic company, which was why I would order their products all the way from Australia. Sadly, this company is now absolute rubbish. I ordered 2 phone suction mounts (which arent cheap). They totalled $60 with postage. They were wrongly delivered to someone else's home so I got in contact with casemate to have the items replaced. This experience has been an absolute nightmare. The employees take weeks to respond to you, ive had mixed messages, and now they are ignoring me completely. So I lost $60 and got no product. This company has become shady and deliberately do this to force customers to give up. So they took my money and I got no product. Absolutely disgusting. Please dont buy from these people. They also give you discount codes that dont work, im surprised they have not been shut down.

Purchase a phone case and wind cover from this company for $80 including the shipping four days no shipping finally after nine days the product is shipped and it is lost in the mail after 15 days. I receive the shipping label in the mail and receive a notice from not only casemate, but from the Postal Service and shipping it that the item has been delivered when I go to my mailbox no delivery shipping label so immediately go to my post office. I need to go online and file a lost package so don’t get my money back to me and file a did not receive package even though I told him that it was not received in the post office said that it was lost. They rejected my claim and told me that I don’t get my money Back. I was forced to go to my bank and tell them that this was a fraudulent purchase in order to get my money back. Never or from them the shipping is pony express slow. And they do not stand about their product.

Terrible. I got a mail after a day or so that the case had been shipped, and then it did not move for >2 weeks. In total the shipment took a full month. No case can be so superior that you want to wait a month for it. My first and last case mate, as I shall now actively abandon this company.

It has been over a month since I placed the order. I still haven’t received it, nor have I received any updates. This has been a complete waste of time and money, and it’s starting to feel like a scam.

Ordered 12-01-2025. Said it shipped 12-02-2025...however been sitting in Duluth, GA since Dec 2 and hasn't moved. Customer service said it's fine...it's common for delivery not to be updated. Contact USPS and they do not even have the item...Case-Mate created a pre-shipment label. Frustrating and now stuck without a gift. Case-mate does not even have a phone number to call. Sham.