Case MateReviews of case-mate.com

I ordered a $40 case from Case Mate for my iPhone 11 Pro. They sent me a case for a Pro Max which is a larger phone. I contacted them, and Jessina Torres sent me another case. The replacement case is ALSO wrong. She’s fighting with me saying “you asked for a case for an 11 Pro so that’s what I sent you”. Yes, that is what I asked for. But it’s not what I got. Their customer service department has poor English skills and is making this very difficult. I strongly do not recommend this company, very difficult to deal with and clearly it is full of stupid people.

Literally the WORST company I have had to deal with in regards to replacement products. I love the style of their iphone ring, but it last about 1-2 months and the pin pops out and its useless. They are $15 a pop and im on my 4th one. I contacted case mate and Jessenia Torres, was short with me from the start, but denied my claim. So i went to target and bought my FIFTH ring and sent a copy of the receipt, a video, and various pictures of the broken ring to her in hopes that I could at least get one of the replaced. She wrote back and said the receipt was not valid because it wasn't a ring, despite me sending physical PICTURES!

The cover came in a very nice package. I used it on my Z-flip phone and it seemed like I made a good choice. Material seem rigid and tough. I'm sure it will do its job to protect the phone while open or closed. There is a soft, thin and flexible strip that connects to two parts of this cover. When the phone is in open position, it folds outward and sticks out (By the way, the photo on case-mate's site does not show this condition). A bit annoying, but tolerable. The Z-flip's power button is also a finger print sensor. The access opening on the cover is designed isn such a way that it is not aligned correctly with the power button, thus does not allow the print to be recognized. At this point (no mater how well built and how protective it is) it becomes useless. Unless this major design flaw gets corrected, I can't recommend anyone to buy this cover. BTW, I believe 2 stars is a generous rating. Definitely going to return this item.

Bought a case mate protection pack and dropped my phone once and called about the warranty and it does nor cover my phone damage! What kind of company sells a case that only warranties the case and not the device it is put in? I will never buy this brand again and i will be sure to let others know not to buy it either. You would think with all the BAD reviews they would do something.

Bought the waterfall case which soon after leaked. I thought this might be a once off and tried to return it for replacement but heart nothing back from case mate. I stupidly repurchases the case then because I liked it so much only to have it leak once again but this time damaging my iPhone. Can’t get through to customer service and my application for replacement/refund still hasn’t been looked at. The water damage to my phone couldn’t be fixed so I had to buy a brand new iPhone. Terrible terrible company and customer service, DO NOT WASTE YOUR MONEY

I purchased a Waterfall Casemates that ultimately leaked all over my phone causing irreparable water damage to my phone. I bought my phone into the Verizon store and they diagnosed the problem. When the problem was diagnosed at Verizon, there was no evidence that I mishandled the phone (ie scratches on the screen, phone or otherwise....JUST WATER DAMAGE). When I contacted Casemates about the problem, they have REFUSED to take responsibility for their faulty product which was purchased (not cheap by way) to protect my phone and ultimately ended up ruining it. They have instead attempted to blame me for mishandling the phone. Hello? Casemates touts their products to be able to protect your phone?!! I have asked them to cover the $199 cost of the deductible to insurance they continue to REFUSE to do even this!! DO NOT PURCHASE any of these products!!!!!

Utter trash warranty coverage. They claim to guarantee the quality of the product and I believed them initially when I bought the ULTRA PROTECTION screen protector. Expensive purchase with life time warranty - so I thought why not? Turns out it cracks and scratches just as easily as any other and when I wrote in for a replacement they simply offset the cost of the screen protector and told me to pay for my own shipping. 21 dollars. So to summarize, case-mate’s stellar services delivers : a 50% chance of receiving a defective product, a warranty coverage that does not waive your shipping fees after you have received a defective product. Way to go. And when you want to leave a GENUINE review on their website at the product page, OOPS, publication of it is SUBJECT to employee approval. 😊

Excellent cases and whoever is on here saying these cases do not protect is lying because they are damn good cases..only problem I have with my waterfall cases the big air bubble that forms I sent it back and the one I got today has the same air bubble straight out the box..but I’m sure they will replace it but I guess I’ll just have to purchase a different one from them..but I still give Casemate 5 stars..