Case MateReviews of case-mate.com

Cracked after falling 1 time on the office carpet floor (Confetti Case for iPhone 11 Pro)

Be warned UK purchasers. Case mate claim all import duties are included in your final bill. They most certainly are not. Over £19 was demanded by DHL and Case Mate refused to stop the delivery when asked. Totally misleading. Avoid this company!

If I could give negative stars I would. My casemate "protective" case did not protect the front or back of my phone. One day, I dropped my phone on the ground, and it fell backwards and cracked the entire back of my phone. The entire back was covered and supposed to be "protected" by casemate. As well, just last week I dropped my phone front-side down on the ground by accident, and the entire front of my phone was shattered beyond repair. I loved the designs of these cases, however, clearly they did nothing at all to protect my phone. Honestly, I think you would be better off having no case than wasting your money on these cases.

Very bad company. I have only had my case for 6 months. I bought it because the box the case was in said it would protect the phone from a 10 foot drop. it does not do this. my phone dropped less then 3 feet out of my pocket and the back of the phone shattered. now they won't do anything about it. AT&T is promoting this casemate, and I am very disappointed. I don't want to give casemate a star at all, a 10- would be better.

When I purchased an iPhone 8 plus from the AT&T store, I also wanted a case to protect my purchase that was more stylish and that would allow me to see the back screen. The representative suggested a Case Mate case and explained that the case would protect the phone from 10 foot drops. One year later, I dropped my phone on a wooden floor from a height of 3 feet. The back screen cracked. Case Mate explained that their warranty only replaces broken cases. Do not purchase one of these "stylish" cases if you want your phone protected. They do not work and Case Mate will do nothing to help fix your broken screen.

I bought one waterfall case a bit more than a year ago and it slowly started to lose the water. However I contacted Case mate to claim the warranty and they left me chose a new one and sent to me without any extra fee. I just got it and it’s so beautiful 😍, I will always purchase my cases from this brand.

I had accidentally dropped my phone & the bottom left corner cracked. I contacted the company & they contacted me the very next day. I sent them everything they required & I had a new case delivered with in 2 weeks. Very good customer service.

ing. Does not protect. I bought a case for my IPhone XR at the AT&T store in Kaufman,Texas. I had the Immediately had the sales representative put it on my phone and placed a Guard screen protector on it. 1 month later. I drop my phone on my classroom f floor from a height of about 3 feet. It landed face down. The back of my iPhone shattered inside the case. Phone case completely unharmed was completely unharmed. A phone case should protect your phone from accidents that is why I paid the big bucks for this case! This one did not. I called their customer service department about the warranty claim and the warranty service representative said the company only replace their products from defects. This company claims it protects your device up to a drop of 10 feet, but they do not back up that claim!