Case MateReviews of case-mate.com

I bought a case for my IPhone X at the AT&T store. Immediately put it on my phone and placed a Gadget Guard screen protector on it. Fast forward several months. I drop my phone on a wood floor from a height of 3 feet. It lands face down. Screen and protector are both cracked. Phone case completely unharmed. A phone case should protect your phone from accidents. This one did not. I visited their site and they only warranty their product from defect. They claim it protects your device, but they do not back up that claim. Kudos to Gadget Guard. They go above and beyond when/if their product fails. They realize accidents happen.

vraiment pas terrible

I wish I can give no danm stars 🙄they are scams and liars don’t believe them with that lifetime warranty BS,it’s a way to steal people money they don’t honor it,products so danm expensive and customer service is a joke,I will never buy anything from that company anymore they need to close them down,don’t waste your money stay away from casemate.

This company is complete bs! Their customer service sucks! They take their time on refunds. Will not reimburse you postage for returning an item that is damaged or not as described. I will never purchase another thing from them...EVER! The pictures of the cases do not look the same in person! If you try to post a negative review on their site for a case it’s denied, they will not post it. Avoid this business if you don’t want to be completely frustrated!

The product I purchased from tmobile is a great case. I order one online from casemate but ordered the wrong size and sent it back for my refund and because I didn't purchase a tracking number from ups they are telling me they have no record of my return so my refund is denied. I sent the invoice that came with the phone and the email they told me to send also as I was told to do. I will never purchase from them again I'm done.

I loved their cases. I purchase my first case with my Samsung 7 and it lasted me the whole two years. I figure I do the same with my new Note 9. Instead of buying in-store like I did my first time I decided to buy through them instead. Boy was I sooo wrong. Never realizing that my item wouldn't get to my place when stated. I bought on October 10th and didn't get here until today October 22. I kept calling and trying to figure out where my case was. I went to their UPS website and realize that they ship UPS innovation which than is transfer to USPS. I kept going on USPS website and it kept stating "awaiting item" UPS kept stating transfer item on 10/12 (Friday) It took one whole week for USPS to deliver my item. Called both shipping companies and neither can give me any information. I called the company and they were clueless all the kept saying it takes 3 to 7, call us back after Monday if not received, I even asked for a refund and they were not helpful with it. ....Lesson learn never again. Next time Ill purchase through Amazon.

Company FAQs state item will be shipped same day or within 24 hours. So I sent an inquiry regarding my item status 3 business days after ordering. They took 1 business day to answer stating the item shipped that day, which was 4 business days after ordering. No mention of what the delay was or even sorry for the inconvenience. I selected free shipping. This was my mistake since I live in Hawaii. But, I did not know what method of shipment it would be because it wasn't stated anywhere. I should have asked, so this is my bad. It just stated that shipping usually takes 3-7 business days but Hawaii may take additional delivery time. A big company like this I would think that First Class Mail would be cheap. If I sent it perhaps a few dollars for such a light item. But they sent it parcel mail. Okay, no problem, but things was made worse by sending it through UPS innovations. Extra delivery time was spent through UPS, then now through USPS. It should have just been sent through USPS. Now I'm expected to receive it 18 business (26 actual days) days after ordering. I think I should have just ordered through Amazon or another company. I got my other case within 3 days of ordering from another company with free shipping.

If I could give less than 1 star I would. I have filled out a warranty claim twice with no response from the company. I have a lava lamp case that I got from Target. It has two large bubbles in it that were not there when I bought it and they keep getting bigger. They will not email me back or even acknowledge that I filled out the form. DO NOT buy a CaseMate case because their customer service is crap.