CASAINCMM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingFurniture Stores · Belmont, Massachusetts
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546 approved reviews, newest moderated first
Robert
I contacted you for a replacement base cover for my outdoor umbrella that was weathered and bleached from exposure to the elements. Jennifer was exceptionally helpful in finding the supplying the base cover for me. I am one very happy customer as a result. Thank you for your outstanding customer service and support.
Patricia G.
Your company was very good in responding to my questions and sending me a replacement.
David S.
Diane did a great job for us to get a critical part for our wall mounted shower fixture, even navigating much confusion about tariffs, and organizing the manufacture of a discontinued part for us. Many thanks to Diane and Casainc. David
Darryl M.
Called customer support recently to help resolve an issue, and I have to say that I am happy and satisfied with the service I received. The people were thorough, prompt, and resolved my issue to my complete satisfaction. Thank-you!
Jason W.
Great service
Saroj D.
Customer service was #1wth product support & replacement
Stephen
I thought I was missing a battery for my umbrella fan lighting. They got back to me with my concern within a day, Which was impressive and very much appreciated. Within a day or two they found out what the issue was in that the battery was actually located differently from the directions. They provided pictures which were very helpful. In the end, they sent me an extra battery for my troubles. That was very kind. Top notch Customer service.
Kyle H.
We have installed 4 of the Casainc shower systems in our new build over five years ago with zero issues. Recently we were doing a remodel in our master bedroom/ensuite and we wanted to change the colour of the facuets. Thomas and the Casainc team did an amazing job sourcing the parts and helping find exactly what we needed and have gone above and beyond to help us with our project. I will continue to use their products in all my new builds and design builds as the product looks and functions perfectly and the customer support team is on point.
Response from CASAINCJun 23, 2025
Dear Valued Customer, Thank you so much for your continued support and for sharing your experience with CASAINC! We’re thrilled to hear that the shower systems you installed over five years ago are still performing flawlessly. It’s wonderful to know that you chose us again for your recent master bedroom and ensuite remodel, and that Thomas and our team were able to assist you in finding the perfect faucet parts for your updated design. Providing reliable products and dedicated customer support is what we strive for every day, so it truly means a lot to hear that we've earned your trust for future new builds and design projects. Your kind words and ongoing recommendation are sincerely appreciated. If there’s anything else we can assist you with, now or down the line, please don’t hesitate to reach out. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)