Cars & BidsReviews of carsandbids.com

Response from Cars & BidsJun 15, 2023

Hi Shahin, We apologize for the incorrect messaging in our previous response. The Carfax does indicate a theft and recovery in 2012 but does not flag it as a title issue or brand. We have updated our response to your previous review, which is also copied below. Our team moderated your second comment as it fell outside our community standards of being polite, respectful, and focused on the vehicle at hand. Please note that your original comment stating that the vehicle was a theft recovery has not been removed. This comment was focused on the vehicle at hand, though did not provide evidentiary support for the fact that the vehicle has a theft record. To be clear, our moderation team does not require that all comments are supportive of the vehicle being auctioned, but we do require that all comments are polite and respectful - not inciting argument. Our writing team presents vehicles for auction accurately and fairly given the information we have available. If you ever have a concern about a vehicle live on the site, we invite you to email our team at [email protected] with information about your concerns and they will be dealt with accordingly. If you have any further questions about our community guidelines or your comments, feel free to contact us at [email protected]. Edit: upon further review, the A8 you commented on disclosed a theft and recovery in 2012 on the Carfax history report. We include the Carfax history report free of charge for bidders to review. Again, we want to reiterate that your comment was not moderated due to the mention of the theft recovery - your comment fell outside of our community guidelines of being polite and respectful.

Response from Cars & BidsMay 31, 2023

Hi Mike, Our support team sent you an email this morning regarding the hold we placed on your credit card when you placed a bid on an X5 we had listed. As outlined in our multi-step bidding process and FAQs, these holds are released as soon as the auction concludes. The email we sent you this morning included a screenshot of the credit card processor's page showing the hold had been released. I've additionally included the two relevant FAQ entries related to credit card holds for bidders. Why do you place a hold on my credit card when I bid? We place a hold on your credit card when you bid in order to account for the possibility that you may have to pay the buyer’s fee, should you end up as the winning bidder. The hold is for 4.5% of your initial bid amount, with a minimum of $225 and a maximum of $4,500. If you aren’t the winning bidder, the hold is released from your credit card at the conclusion of the auction. I didn’t win the auction, why do I still have a hold from Cars & Bids? We cancel holds for non-winning bidders immediately upon the conclusion of the auction. Depending on your bank, it may take a few days - or up to 7 business days, in rare cases - for the hold to appear removed; please contact your card issuer directly with any questions about the timeline and process. Please email our support team at [email protected] if you have any additional questions.

Response from Cars & BidsMay 17, 2023

Hi Ricardo, Thank you for taking the time to leave us your feedback, and we're sorry to hear that you're unsatisfied with your experience using Cars & Bids. We've reviewed your submissions and see that our team responded with specific reasons as to why your i3 wasn't a fit for the site. In the future, we'd prefer that you reach out to us via our in-site chat or via email at [email protected] for the fastest response. Thank you for considering Cars & Bids for your i3, and we're sorry it won't work out on this one. We genuinely hope you'll consider us for future sales and appreciate the opportunity.

Response from Cars & BidsMay 17, 2023

Hi Junior, Thank you for taking the time to leave us your feedback, and we're sorry to hear that you are less than satisfied with your experience on the site. Our post-auction team is always available to help finish the transaction between the buyer and the seller and often interjects with our suggested best practices. With that said, we are also always looking to improve our site and services and continue to investigate options to provide better post-auction support. It sounds like you and the seller were able to complete your transaction. Should you have any concerns or need further assistance we would be happy to help - simply email us at [email protected]. Thank you again for your feedback and we hope to hear from you soon.

Response from Cars & BidsMay 8, 2023

Hi Giovanni, We're sorry to hear that you're less than 100% satisfied with your experience on Cars & Bids. Our team tries very hard to respond to all submission inquiries within a day, and sometimes questions about declined submissions fall through the cracks. We would be happy to go into greater detail regarding your submissions. Please email us at [email protected] using the email you used to sign up for the site so we can identify which cars you submitted. Thank you for taking the time to leave us your feedback, and we truly hope you consider us in the future.

Response from Cars & BidsApr 26, 2023

Hi Edward, We've requested more information through Trustpilot in order to better understand the situation you're referring to. You can also email us at [email protected] directly, if you prefer. At Cars & Bids we require that comments remain polite, respectful, and focused on the vehicle at hand. We do not, however, require that comments are positive toward the vehicle, nor do we wish to suppress any valuable information. Please provide us with the auction, comment, and information in question so we can better respond to your query.

Response from Cars & BidsApr 21, 2023

Hi Steven, Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're less than 100% satisfied with your experience at Cars & Bids. We reviewed your submission and saw your support emails. We apologize for the confusion in uploading the photos from Snappr. They provided you a zip (compressed) folder of images, which needed to be decompressed before they could be uploaded to the site. Our team will review several options to make this process easier. Additionally, we would like to reiterate that our team is available at [email protected] if you have any questions or concerns.

Response from Cars & BidsApr 14, 2023

Hi Paul, Thank you for taking the time to provide us with your feedback. We're sorry to hear that you are less than 100% satisfied with your experience using Cars & Bids. We focus on a specific set of vehicles that best fits our community and audience. Our intake team is constantly adjusting our acceptance criteria to meet shifting market dynamics and changes in our community engagement. If you have any questions or would like further follow-up, please contact us at [email protected]