Cars & BidsReviews of carsandbids.com

Response from Cars & BidsOct 28, 2022

Hi Mauricio, We're sorry to hear that you're unsatisfied with your experience using Cars & Bids. Our team made repeated attempts to contact you in reference to what went wrong with the sale, and you did not answer our clarifying requests. The last contact we had from you indicated that you saw the car, planned to fly home, and then wire the funds to the seller. But after being prompted to wire the funds by the seller you simply didn't respond to either the seller or us. By failing to follow through with your winning bid, you violated our terms of use, forfeited your buyer's fee, and your account was subsequently banned. We would be happy to review the circumstances of this auction; please contact us at [email protected] with any additional information you can provide.

Response from Cars & BidsOct 10, 2022

Hi Cisco, Thank you for taking the time to leave us your feedback. We are constantly improving, and your input helps us in this effort. We're sorry to hear that you are unsatisfied with the time it took for your Lightning to go live, and with the final auction price. After reviewing our records, we see that there were a couple of delays in getting your listing live, particularly while waiting to list your truck so that it didn't overlap with other comparable Lightning models. We will evaluate these delays and work to address them in the future. We are also constantly evaluating our reserve setting and communication. While it is always possible that an auction is bid beyond your originally requested reserve, a reserve is a mutually-agreed minimum price for the vehicle. It's unfortunate that you're not satisfied with the result, as it did exceed the reserve. Finally, we ensure that all auctions are included in our Facebook and Instagram stories twice - the day they go live, and the day they are closing. We are unable to feature all cars with individual posts and must choose auctions that our audience is likely to enjoy. If you have any questions or concerns you are more than welcome to communicate with our team through your seller chat or by emailing us at [email protected].

Response from Cars & BidsAug 22, 2022

Hi Matt, Thank you for taking the time to leave us your feedback. We are always working to improve our site and services, and your direct input really helps. Our team diligently pushed the high bidder to honor their commitment. Unfortunately, the winning bidder did not complete the sale and instead forfeited their buyer's fee and has had their rights to submit, bid, and comment removed. We further attempted to contact other bidders, though none were willing to make a legitimate offer to purchase your GT3. As you mentioned, our team will follow up with you 90 days after the auction ended to split the buyer's fee with you. This 90-day period ensures that the buyer's fee is collected in full. We appreciate your feedback regarding bidder qualification. Our team has evaluated this in the past and it continues to be a topic of concern. Finally, we would greatly appreciate direct communication when encountering challenges. Our team is always available at [email protected] and can respond much more quickly when contacted directly. We are truly sorry about this unfortunate auction result and hope that you consider us for future auctions.

Response from Cars & BidsJun 13, 2022

Hello Dale, Thank you for taking the time to leave us your feedback. Our team is constantly striving to improve, and hearing directly from our users is the best way for us to identify areas we can grow. We apologize that you were not satisfied with your auction result, and are very happy to hear that you were able to successfully sell your Suburban. All of our auctions close between 10a and 3p, Monday through Friday. After running thousands of auctions, we have identified that this time period performs best and garners the highest auction results. Furthermore, we have found that many users who comment post-auction that they missed out or would have bid more are incredibly unlikely to actually follow through. These bidders chose not to bid higher during the auction; in our experience, they do not increase their bid after the auction ends. Please reach out to us at [email protected] if you have any questions.

Response from Cars & BidsMar 15, 2022

Thank you, Alan! We are so happy to hear that you loved the amazing cars you bought on Cars & Bids!