easyJetReviews of cars.easyjet.com

I am writing this complaint after I have found out about a company which advertises car rentals on Easyjet website. I arrived 30mins late to pick up a hire car scheduled from the 25th of September to 2nd of October 2024 at Birmingham International Airport. The desk to the Rental company (EuRopcar) was shut as I had been delayed on the tarmac upon arrival. We had to be carted with a bus to the terminal building. Upon calling customer service, I was met with several apologies and unfortunately you have been marked as a “No show” so the vehicle you were meant to keep for 7days will not be available to you even in the morning after being left stranded at the airport until day break. There is not going to be any refund issued as a "voucher which is issued only after payment to the company (Cartrawler) has a T&C stating late arrivals may incur extra charges or outright refusal of the service purchased without refund. I believe this company is running a scam and frustrating customers. I have found further situations online about incorrect types of vehicles offered to customers with no help at all from the super unhelpful customer service enter based in Egypt. Very Poor no Service delivered

Advertising Easyjet Car Hire whilst booking the flight is very misleading. Easyjet does not have a Hire Car side of the business, they farm the business out to a 3rd party so when things go wrong Easyjet step back and looks the other way. And blame the third party after Easyjet takes your booking and money. You would have thought that your flight and hire car booked at the same time with the same company would be tied together. However, when the Easy Jet flight was delayed the Hire car office closed and would not stay open to wait for the flight to arrive. And then we were told because we had failed to collect the hire car (due to the late arrival of the flight, beyond our control) we would be charged an extra fee to collect the car the following morning or cancel and make a new booking. Also, we had to find accommodation at our own extra expense whilst we waited for the hire car company to open the next day. Be wise, Rent your own hire car in future and ensure your flight is booked allowing for a delay so you arrive by 11 pm.

J’ai loué une voiture via easyJet pour un week-ends !!!! Une fois la réservation effectuée je reçois le bon de location et on m’indique que l’agence de location ferme à 23h00 alors que mon vol atterri à 22h55!!!! Il est indiqué de rajouter le numéro de vol sur le site, ce que je fais et de contacter l’agence par téléphone (aucun mail disponible) j’essaye de les contacter pendant 1 semaine, tous les jours, plusieurs fois par jours, une dizaine de fois !!!! Personne n’a jamais répondu !!! J’ai même laissé plusieurs message avec mon numéro de réservation et l’heure d’arrivée de mon vol !!!! Résultat, lorsque j’ai atterri, l’agence était fermée. J’ai du louer une voiture au dernier moment, au prix fort!!! Je contacte l’agence qui me dit qu’il aurait fallu que j’insiste plus au téléphone…. Et qu’il ne peuvent rien faire pour moi étant donné que j’ai réservé via easyjet. Quand à easyjet, je devais prévenir l’agence, c’était écris sur le bon de location…. Merci au revoir !!! Tous ça par mail, aucune possibilité de s’expliquer au téléphone… Je trouve ça déplorable… Je ne lourais plus jamaîs via easyjet un véhicule. Et ils ont de la chance d’être la seule compagnie qui fasse bordeaux Lisbonne !!! Je ne recommande donc pas du tout easyjet rental car

Fraudulent thieves. Avoid at all costs. First time we've booked through the airline thinking it would be a benefit. 100% isn't. Our flight was delayed 1.5hours and so "car trawler" or "U-save" gave our car away. It's ridiculous, had to go to a different company and pay 3 times as much. Easy jet stating we were a no show, cancellation and not their responsibility to update the car company. Absolute joke avoid them at all cost. They know exactly what they are doing and I'm sure the car hires are aware. easyJet customer service

Una cosa indecente. Rubano i soldi e non ti danno l’auto. State alla larga

Easyjet car hire company is an absolute fraud operation. I paid for a car rental online. Late night at the airport in Poland I went to collect the car from FlexToGo. At the desk they took all my details, made me sign documents and then announced that they cannot give me the car because the credit card has an initial for the first name instead of in full spelling. They immediately offered me the same car using the same credit card but for a double price. FlexToGo prey on families with small children that have no other options late at night. Absolute disgrace.

We had a terrible experience - we paid for the car in full - our EasyJet flight was then delayed by 2 hours - we called Drivalia directly to let them know however when we got there our booking had been cancelled and they had no cars to give us. By this time it was late and we had no choice but to book a car with another provider [Enterprise - who were brilliant btw and completely empathised with our stressful situation and did say we weren’t the first to have had this poor experience] We had to pay a premium due to being last minute We’ve since learned we will not be getting a refund from EasyJet car rentals. It’s outrageous- how can a company take full payment for something up front and then not provide the service or a refund?. I kept being referred to their T&Cs - that it was all my fault as I had agreed to them - but at a time when I didn’t know my flight would be delayed and trusting in the EasyJet brand that my car would be waiting for me regardless as I had paid for it! And now I’m reading all these terrible reviews - not only on here but other places too - lots of people experiencing the same thing. Where’s the customer service? I really don’t know why EasyJet are affiliated with this company - they need to be investigated as it does feel like a scam. Something is not right here - they can’t take full payment and not provide the service. I don’t know any other company that would do that?

Honteux Réservé une voiture via easyJet Le loueur refuse ma carte de débit Je dois louer une autre voiture pour 600€ supplémentaire Je fais une réclamation à easyJet qui me dit que c'était indiqué dans le contrat de location. Précisons que celui est reçu après la signature A noter également des retards conséquents sur les vols easyJet.