easyJetReviews of cars.easyjet.com

Don’t use. Booked through Easyjet - car with Avis in Palma. Booked for 4pm, got to Avis before 5pm, office was closed. Got a taxi instead. Phoned up Avis in UK as only customer service no that answered and they said have to speak to car troller (company Easyjet use) - spoke to them 02035828218 and they said not eligible for a refund as I have to be there at exactly 4pm and if not car is rented to someone else

Numéro de vol : EJU 5500. Après avoir réservé le vol puis en même temps la réservation d'un véhicule , nous constatons un dysfonctionnement au moment de récupérer celui-ci ! En effet, lorsque nous sommes arrivés chez Goldcar, une employée nous a informés que réserver un véhicule avec notre vol ne suffisait pas, et que cela n'était qu'une simple réservation. Pour récupérer la voiture, nous devions payer 600 €. Malgré la présentation du bon de location et de notre paiement de 365,66 € (comprenant 261,72 € pour la location, 23,77 € pour la surcharge aéroport, 6,50 € de frais environnementaux et 103,94 € pour l'assurance), nous avons dû faire face à cette demande inattendue. Étant des retraités, nous n'avions pas d'autre choix que de régler ce montant exorbitant (600 € pour la surfacturation) afin de ne pas compromettre nos vacances. Cela a entraîné des coûts additionnels, des délais dans nos projets, un stress inutile, et surtout, le sentiment amer d'être victimes d'une arnaque, avec un sentiment de complicité de la part d'EasyJet. Nous avons contacté une association de consommateurs qui a confirmé l'escroquerie et nous a conseillé de rechercher un règlement amiable avant de faire appel à un avocat spécialisé dans ce type de litige. Nous demandons le remboursement intégral des 600 €, conformément à la législation en vigueur et aux politiques de votre entreprise, car il n’est mentionné nulle part que la réservation d'un véhicule en même temps que le vol ne donne pas droit à la location. Vous trouverez ci-dessous un extrait des Conditions générales de location de voiture sur votre site officiel, ainsi que des éléments figurant sur le bon de location imprimé. Quand ce n'est pas l'arnaque à la carte de crédit/débit c'est celle de la surfacturation ! Heureusement pour nous que nous avions la bonne carte de CB avec mention "Crédit" hors cela aurait été la double peine pour nous ! Très déçu d'EasyJet (c'est la dernière fois ) et je ne parle même pas de Goldcar !

I booked a hire car in early April 2025 with easy jet car rental for a car at George Best airport on May 7th 2025. Prior to this I did not have a credit card and applied for one and it was delivered 3 days before departure. On arrival at the airport- I was advised my credit card limit was £1,000 and the limit required was £1,300 and on the website ( Easy Jet Hire) it stated £1,200. This was my mistake as I had not checked the T&C's. The staff at Budget Hire said I could not get a car due to this. After phoning the Credit Card company and the bank they could not help. I was on the phone for over an hour and I had a 100 mile drive and no means by public transport. The only option offered was to take out an additional insurance and pay by bank card. I was very stressed and this cost me an additional £202 and the original hire and extra protection insurance was just over £200 also. The staff at Budget advised paying just now and on return seeking some compensation from Easy Jet ( Car Rental ). After several emails and a lot of sympathy they said NO as I did not have the correct limit on my credit card and that was it. I explained this additional cost and stress caused me a lot of emotional and financial upset. I was only asking for the extra £70 AXA insurance I had taken out and not the full £202 etc. So very disappointed and looking over the reviews on this site- I am not the first. Yes it was my fault- but some support and a little compensation /compassion would have been appreciated. I will not be using this car rental company again but I will use Easy Jet as I find they are an excellent company. I sent my complaint to the CEO nearly two weeks ago and no reply. Be aware to check your credit card limit. This was my first ever credit card and I was not sure what my limit was.

Very disappointed with the treatment we received from EasyJet car rental. Our flight time was changed in January, flight in May, and we assumed this would pull through to EasyJet car rental which we'd booked the night before the flight - this was not the case, as the old flight time was passed onto the car rental company in Milan and therefore no car was available to us upon arrival. Easyjet are refusing a refund. We were able to get a car from a reputable car rental firm at the airport -- with no thanks to Easyjet. Would never use the company again and would seriously recommend using a different company to anyone else.

Ich habe über das Portal einen Mietwagen bei RECORD (Italien) gebucht und vollständig im Voraus bezahlt. Vor Ort wurde mir das Fahrzeug verweigert, weil ich keine physische Kreditkarte auf meinen Namen vorlegen konnte – obwohl ich eine alternative Zahlungsmethode angeboten habe. Das eigentlich Ärgerliche: Diese Voraussetzung war im Buchungsprozess nicht klar ersichtlich! Besonders ärgerlich: Keine Rückerstattung, obwohl ich das Auto nie erhalten habe. Kein echter Support – nur standardisierte E-Mails mit dem Hinweis auf die AGB. Auf meine Argumente wurde nicht eingegangen. Fazit: Ich habe bezahlt, kein Auto bekommen, keine Hilfe erhalten und mein Geld verloren. Absolute Enttäuschung – nie wieder!

Can I give a 0? Never use this site.

DO NOT USE U-Save at Naples airport. Used this company in May 2025 on recommendation of a friend. When arrived at desk I was asked for an international driving licence which is NOT a legal requirement in Italy and was refused a car. We were a party of 5 (2 young children, 2 parents and elderly mother). Another family were there in the same circumstances. We went to an adjoining desk and hired a car with no problem from Filorent who provided an excellent brand new car for us. The other family also used another hire firm with no requirement of an international licence. My friend who had used this company in April did not have to provide an international licence. We can only assume there were no cars available as on returning our car the following week, U-save were renting out cars without asking for international licences. Put in a complaint to Easyjet who were very helpful and are refunding the money. Would certainly use Easyjet to book a car again, but not from this particular company.

Man bucht über Easyjet und bezahlt. Vor Ort wird man aber nochmals zur Kasse gebeten vom lokalen Vermieter. Finger weg.