Carpet One By HenryReviews of carpetonebyhenry.com

Response from Carpet One By HenryJan 27, 2019

Good afternoon Paul & Barbara ~ Thank you for taking time out of your day to send us this feedback. I see where we have done several installations for you and we certainly appreciate your business. We look forward to installing the hardwoods this upcoming week and hope that you will be pleased with that installation as you have the others. Henry Scott, our owner, started this business as an installer over 42 years ago, and he is meticulous about our installation crews. He only recruits and retains the best in the area. In fact, our average installation team has been with us for over 19 year. We thank you again, for your business - Enjoy your new floors. The team at Carpet One By Henry

Response from Carpet One By HenryJan 27, 2019

Steve ~ Thanks for the feedback. Our owner, Henry Scott, started this business 42 years ago and built it based on his excellent installation skills. It is very important to our company that we continue that reputation today. Feedback like yours, helps us know that we are on track. Enjoy your new flooring. The team at Carpet One By Henry

Response from Carpet One By HenryJan 12, 2019

Meredith ~ Thank you so very much for starting our 2019 off with such a great review. Henry Scott, our owner, built this business over 42 years when he started off as an installer. He built the business based on his attention to detail and his passion for pleasing his customers. We try very hard today to continue his mantra. We appreciate your business and we hope you enjoy your new floors. The staff at Carpet One By Henry

Response from Carpet One By HenryNov 2, 2018

Dear Anonymous ~ I hate to hear that you experienced ordering issues, but I am glad to know that we were able to resolve it quickly. I would love to know more about the specifics if you are willing to share. It would help me better understand what the problem was and what we may be able to do differently in the future so others do not experience the same thing. Our owner, Henry Scott, built this business on his attention to detail and his passion for keeping his customers satisfied. Today, we want to be able to uphold that same reputation. Please call me direct at 336-379-1018 or email me at TeresaR@CarpetOneByHenry,com We do appreciate your business and we hope you enjoy your new floor. Teresa Ridge Sales & Marketing Director Carpet One By Henry

Response from Carpet One By HenryOct 28, 2018

Katherine ~ I so appreciate your kind words. We are so very fortunate to have such a dedicated team at Carpet One By Henry. Henry Scott, our owner, started this business 42 years ago and has built it based on his dedication to superior installation and outstanding customer service. We continue to try very hard to continue that reputation today. We have had numerous 5-star reviews with Thomas being mentioned. Thomas started with us when he was still in high school. He helped his dad, who is one of our installers and it is that experience that makes him so very valuable. He is able to help customers understand the ins and outs for flooring from an installer's perspective. Our crews have been with Henry for an average of 19 years, so we have a lot of faith in their abilities. Reviews such as this please us very much. Thank you so much and enjoy your new flooring. The team at Carpet One By Henry

Response from Carpet One By HenryOct 26, 2018

Thank you Kimberly for the kind words. Customer service is one of the things that we believe sets us apart from other flooring stores in our area. We try extremely hard to ensure that everything from the sale to the installation goes smoothly. Enjoy your new floor. The team at Carpet One By Henry

Response from Carpet One By HenryOct 26, 2018

Ron ~ Thank you for taking time to review our company. Our owner, Henry Scott, built this business because of his passion to please his customers. That was over 40 years ago, and we still continue to build on his mantra. Thank you again. We appreciate your business. The team at Carpet One By Henry

Response from Carpet One By HenryOct 20, 2018

Dear M. O. We appreciate you sending us this helpful feedback. Our owner, Henry Scott, built this business based on his attention to detail during his installations. We will certainly talk to your installation crew about the importance of cleaning up all parts of a home where carpet fibers may have been left. Without your feedback, we would not know what is going on "in the field", so we do appreciate it. We were very pleased to hear about our helpful staff in the store as well as our scheduling department being able to work around your renovations. We certainly hope that you enjoy your new floors and will not hesitate to shop with us again. Thank you again - The Team at Carpet One By Henry