Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

837 approved reviews, newest moderated first

Ericka P.
Aug 15, 2024
Quick response
Quick response
Response from Carolina HerreraAug 15, 2024
Dear Ericka, Thank you very much for taking the time to leave us such nice feedback regarding your experience with our Carolina Herrera consumer service team! We are beyond thrilled to hear that you received an amazing service from our team and that the replies were prompt! If you need any further help or information, in the future, please do not hesitate to contact us. We hope to welcome you again, very soon. Your Carolina Herrera Team
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Nostro Piatto C.
Aug 14, 2024
A atenção das pessoas que nos auxiliam…
A atenção das pessoas que nos auxiliam por e-mail é sensacional. Entrega super rápida e a embalagem uma verdadeira obra de arte, sem falar nos produtos que superam qualquer expectativa.
Response from Carolina HerreraAug 15, 2024
Prezado Cliente, Ficamos imensamente felizes em saber que nossa equipe de suporte Carolina Herrera proporcionou a você uma experiência tão positiva e eficiente. Agradecemos por compartilhar a experiência que teve com à nossa equipa! Estamos aqui para fornecer um serviço rápido, eficiente e atencioso, e é ótimo saber que conseguimos atender às suas expectativas. Agradecemos por escolher Carolina Herrera como sua opção de compra e estamos à disposição sempre que precisar. Atenciosamente, Atendimento ao Consumidor Carolina Herrera.
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Lee
Aug 8, 2024
The person who contacted me was very…
The person who contacted me was very polite and patient. provided me with everything i needed and answered everything and made it clear to me, i would like to thank her a lot! she made it easier for me & i am excited now to buy anything grom CH because of her! big love to her
Response from Carolina HerreraAug 9, 2024
Dear Lee, Thank you for taking the time to share your experience with us. Our primary goal is to ensure that your online experience with Carolina Herrera not only meets but exceeds your expectations. It is with great pleasure that we read your positive feedback, and we are truly grateful that you took the time to express your satisfaction. We are delighted that our team member could assist you so effectively and that your interaction with us has left you excited about future purchases. Your compliments reinforce us in our daily effort to offer the best to our consumers. Kind regards, Your Carolina Herrera Team
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Big D Daddy P.
Aug 7, 2024
I recently had an issue with a melted…
I recently had an issue with a melted candle from Carolina Herrera and had the pleasure of working with Ms. Sylvie from their Consumer Service team. From the beginning, Ms. Sylvie was understanding, patient, and very responsive. She handled my situation with great care and professionalism, ensuring a smooth and satisfactory resolution. Despite the complications, she provided clear instructions and followed up diligently, making the entire process stress-free. Her prompt assistance and kindness truly stood out. I am grateful for her exceptional customer service and highly recommend her support. Thank you, Ms. Sylvie, for your outstanding service!
Response from Carolina HerreraAug 8, 2024
Good afternoon, Thank you for taking the time to give us this amazing review. We are delighted to hear that Sylvie was able to turn around your experience with an smooth and satisfactory resolution. Your compliments reinforce us in our daily effort to offer the best to our customers. If you need any further assistance, please do not hesitate to contact us again. On behalf of Carolina Herrera, we wish you a lovely day. Kind regards, Your Carolina Herrera Team
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ANDRESSA DA S.
Aug 7, 2024
Atendimento rápido e superou minhas…
Atendimento rápido e superou minhas expectativas!
Response from Carolina HerreraAug 7, 2024
Prezada Andressa, Ficamos muito felizes em saber que o nosso serviço de atendimento ao consumidor superou as suas expectativas! Agradecemos muito pelo seu comentário positivo e estamos sempre dispostos para ajudar. Esperamos recebê-la novamente em breve! Atendimento ao consumidor Carolina Herrera.
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Maciej
Aug 7, 2024
Where are my money Carolina Herrera
Where are my money Carolina Herrera. Don't buy from ch online. They are scammers. They don't refund money and don't respond to messages.
Response from Carolina HerreraAug 7, 2024
Dear Maciej, Thank you for taking the time to provide this review. I regret to inform that we have been unable to locate your message regarding your refund. We kindly ask you to email us at [email protected] with all your details and mentioning this review. One of the members from our Consumer Service Team will be happy to assist you. We look forward to hearing from you. Kind regards, Your Carolina Herrera Team.
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Caroline
Aug 6, 2024
Fragrance
The customer service I received from Bintou was exceptional. She went above and beyond to help.
Response from Carolina HerreraAug 6, 2024
Dear Caroline, Thank you for your lovely review. We are happy to hear that our brand ambassador Bintou went above and beyond offering you an exceptional service to help you with your query. Giving our customers the best possible support is our priority and your kind words motivate us to continue on this path. We will make sure to share your feedback with Bintou. We are sure she will be thrilled to read your review. Thank you again for your trust on our brand. We look forward to serving you again soon. Best Regards, Your Carolina Herrera Team
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Marine G.
Aug 1, 2024
Gros souci de livraison avec UPS…
Gros souci de livraison avec UPS service client au top Carolina ! Réactive super gentille un grand Merci à Sylvie F.
Response from Carolina HerreraAug 2, 2024
Chère Marine, Merci infiniment d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de savoir que vous avez apprécié la réactivité et la gentillesse de notre ambassadrice de marque Sylvie. Nous ne manquerons pas de lui transmettre vos gentils mots. Nous sommes sûrs qu'elle sera ravie de lire votre aimable avis. Merci encore pour votre confiance envers Carolina Herrera. Nous espérons avoir le plaisir de vous servir à nouveau très bientôt. Cordialement, Votre équipe Carolina Herrera
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