Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

837 approved reviews, newest moderated first

Karelly P.
Sep 5, 2024
I recently went through a terrible…
I recently went through a terrible experience with the delivery company and Nerissa at Crolina Herrera helped me out. She was really an angel throughout this whole experience and was able to process a replacement. If I could rate her anything more than 5 starts I would! Extremely grateful for her assistance!
Response from Carolina HerreraSep 5, 2024
Dear Karelly, Thank you so much for your feedback. We're thrilled to hear that our brand ambassador Nerissa provided you with exceptional service and resolved your issue swiftly. We will make sure to share your feedback with her. Our aim is always to ensure that our customers have a seamless experience, and we're delighted to know that we could meet your expectations. If you ever need assistance in the future, don't hesitate to reach out. We're here to help. Your Carolina Herrera Team
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Marcia Borsario C.
Aug 30, 2024
Os produtos são excelentes
Os produtos são excelentes, dispensa comentários. O atendimento da loja é excelente. A transportadora utilizada para entregas é que deixa a desejar.
Response from Carolina HerreraAug 30, 2024
Prezada Marcia, Ficamos muito felizes em saber que você está satisfeita com a sua compra e seus produtos. E bom saber que teve uma ótima experiência com a nossa equipa de atendimento. A opinião dos clientes é muito importante para nós. Espero que você continue desfrutando do seu perfume e tenha mais experiências positivas no futuro. Agradecemos por escolher Carolina Herrera e estamos à disposição sempre que precisar. Atenciosamente, Atendimento ao Consumidor Carolina Herrera.
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Monika H.
Aug 28, 2024
Die sehr schnelle Rückmeldung
Die sehr schnelle Rückmeldung, so daß das Problem schnell behoben werden konnte
Response from Carolina HerreraAug 28, 2024
Hallo Monika, vielen Dank für Ihr tolles Feedback. Unser Hauptziel ist es, Ihnen ein Online-Erlebnis zu bieten, das Ihre Erwartungen übertrifft. Es freut uns zu hören, dass wir Ihnen schnell weiterhelfen konnten. Bitte zögern Sie nicht, uns erneut zu kontaktieren, wenn Sie weitere Hilfe benötigen. Vielen Dank, dass Sie sich für Carolina Herrera entschieden haben, und wir freuen uns schon darauf, Sie wieder bei uns begrüßen zu dürfen. Ihr Carolina Herrera Team
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Emily K.
Aug 27, 2024
Amazing products and service!!
Omg!! I love Carolina Herrera products! The lipsticks are long lasting, and I love that I can customise them. The attention to detail and presentation is outstanding and I got a selection of free samples and a miniature of my choice giving it that extra personalised service you don't get everywhere. There was an issue with delivery (couriers fault!) and the courier company were less than helpful!! I contacted Carolina Herrera as I was so unhappy with the experience with the courier. Maria MV was amazing, I didn't get made to feel like I was making a fuss over nothing, she went to great lengths to investigate what had happened and kept me updated and ensured I got my order. Carolina Herrera also sent me a free miniature of my choice as compensation even though it wasn't their fault. Super products and service, I will always buy direct from Carolina Herrera in future!
Response from Carolina HerreraAug 27, 2024
Dear Emily, Thank you very much for taking the time to leave us such fantastic feedback! We are beyond delighted to read that you have appreciated the incredible and valuable help you received from Maria MV, who managed to sort out the issue that you unfortunately had with your order. We are glad that everything got solved for you! Our Team always strives to go above and beyond, to ensure our customers receive the best possible service they deserve. If you need any further assistance or information, please do not hesitate to contact us and we will always be happy to help. We look forward to welcoming you back to Carolina Herrera Your Carolina Herrera Team
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Laura G.
Aug 27, 2024
Empresa que paga una miseria a sus…
Empresa que paga una miseria a sus trabajadores (lo sé en primera persona) y que emprende pleitos con personas dignas que se dedican a causas nobles como la esterilización de animales.
Response from Carolina HerreraSep 2, 2024
Estimada Laura, Gracias por tomarse el tiempo para dejarnos esta review. Para poder abordar su problema de la mejor forma, ¿Podría por favor contactar con nosotros en [email protected] mencionando esta opinión? Estaremos encantados de asistirle. Saludos cordiales, Su Equipo de Carolina Herrera.
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Débora B.
Aug 26, 2024
Os produtos são de excelente qualidade
Os produtos são de excelente qualidade, o atendimento ao cliente é excelente também! A embalagem então perfeita! Amei!
Response from Carolina HerreraAug 26, 2024
Prezada Debora, Ficamos imensamente felizes em saber que nossa equipe de suporte Carolina Herrera proporcionou a você uma experiência tão positiva! Agradecemos por compartilhar a experiência que teve com à nossa equipa! Estamos aqui para fornecer um serviço rápido, eficiente e atencioso, e é ótimo saber que conseguimos atender às suas expectativas. Agradecemos por escolher Carolina Herrera como sua opção de compra e estamos à disposição sempre que precisar. Atenciosamente, Atendimento ao Consumidor Carolina Herrera.
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Rodrigo H.
Aug 21, 2024
I placed an order for a perfume set and…
I placed an order for a perfume set and got the order delivered with the cologne leaking everywhere in the box basically when I received the perfume the bottle was empty from leaking and now company doesn’t want to give me refund I’m waiting for 2 weeks already for refund and still no answer
Response from Carolina HerreraAug 21, 2024
Dear Rodrigo, Thank you for sharing your experience with us. We strive to provide a level of high quality in all aspects and we regret your experience with us didn't meet your expectations. We are sorry to learn about your experience and appreciate you bringing this matter to our attention. Please accept our sincerest apologies for the inconvenience and disappointment this might have caused. We have reached out to you directly in order to resolve the matter for you. Your Carolina Herrera Team
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Thomas A.
Aug 19, 2024
Great customer service/Great product
Carolina Herrera has been my 5 star go to shop for my wife since living in Dubai in 2013. The products are top notch, purses, shoulder bags, clothes and shoes my absolute favorite with classy stores, great products and always the attention to detail from wrapping to packing everything even the bag screams 5 star bright red I always feel proud to buy from this store as it will always be enjoyed by my wife who loves the place, lastly the true customer service, yes it actually still exists with Carolina Herrera, I just days ago purchased many beauty items and made every one of them with special bracelets and cool charring cases etc. they were so cool, but just one came broken although packed properly and wasn't sure why, but talking with Partick B it was handled courteously and quickly returned, a new one sent out to me that's old school and Pattrick thank you as a guy (65) I look at reviews to gauge if there is an issue will they help, you my friend did and thank you problem solved this is what I expect from a 5 star store always!!!!!
Response from Carolina HerreraAug 19, 2024
Dear Thomas, Thank you for taking the time to share your experience with us. At Carolina Herrera, we always strive to provide a level of high quality in all aspects and we are happy to hear that we met your expectations. Giving our customers the best possible support is our priority and your kind words motivates us to continue on this path. We will make sure to share your feedback with Patrick. Thank you again for your trust in our brand. We look forward to serving you again soon. Your Carolina Herrera Team
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