Barclay K.
I am trying to return 2 skirts with…
I am trying to return 2 skirts with matching tops I purchased online. When I called CH and spoke with Martina she could not locate my orders. She said she would email me customer service and I should respond with copies of orders. She never emailed me. When I return the call she had left the office.
Response from Carolina HerreraJul 23, 2025
Dear Barclay, Thank you for sharing your experience with us. We would like to clarify that our team handles customer service for Carolina Herrera NY, which is separate from CH Carolina Herrera. As such, we unfortunately do not have access to orders or internal processes related to CH Carolina Herrera. To ensure your concerns are addressed by the appropriate team, we kindly ask you to reach out directly to CH Carolina Herrera's customer service using the contact details below: Email: [email protected] and Toll-Free Number: +1 844 547 2912 Their availability is Monday to Friday from 9AM to 7PM, and Saturday from 10AM to 6PM (EST). They will be best positioned to assist you with the matter and offer the appropriate resolution. Thank you for your understanding! Your Carolina Herrera Team