Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

837 approved reviews, newest moderated first

Beatriz C.
Aug 11, 2025
Bruna , a Fada Madrinha !
Bruna , me surpreendeu me ajudando com meu pedido super especial para uma Grande amiga! Amo os produtos personalizados pra presentear minhas amigas!
Response from Carolina HerreraAug 12, 2025
Prezada Beatriz, Agradecemos por compartilhar sua experiência conosco. É uma alegria saber que Bruna superou suas expectativas ao auxiliar no seu pedido especial para presentear uma grande amiga. Ficamos igualmente contentes em saber que os nossos produtos personalizados fazem parte de momentos tão significativos para você. Caso precise de algo mais, estaremos à disposição. Em nome da Carolina Herrera, desejamos a você um excelente dia. Equipe Carolina Herrera
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Cassia C.
Aug 11, 2025
A atendente Elly e Bruna me ajudaram a…
A atendente Elly e Bruna me ajudaram a resolver meu caso e estou bem contente com a experiencia.
Response from Carolina HerreraAug 12, 2025
Prezada Cassia, Agradecemos pelo seu feedback. Ficamos felizes em saber que Elly e Bruna puderam ajudá-la a resolver seu caso e que sua experiência foi positiva. Comentários como o seu reforçam nosso compromisso em oferecer sempre um atendimento de qualidade. Caso precise de qualquer outra assistência, estaremos à disposição. Em nome da Carolina Herrera, desejamos a você um excelente dia. Equipe Carolina Herrera
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Barakat
Aug 8, 2025
Sheila F from Carolina Herrera provided…
Sheila F from Carolina Herrera provided a good customer service. Thank you once again Sheila.
Response from Carolina HerreraAug 11, 2025
Dear Barakat, Thank you for your feedback. We are pleased to know that Sheila F. provided you with good customer service. Your recognition is greatly appreciated, and we will make sure to share your kind words with her. Our goal is always to deliver the best possible experience, and comments like yours reassure us that we are on the right path. Should you need anything else, we remain at your disposal. On behalf of Carolina Herrera, we wish you an excellent day. Carolina Herrera Team
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Lucille H.
Aug 8, 2025
I’m very disappointed because I ordered…
I’m very disappointed because I ordered a fragrance online and it was supposed to be a birthday gift! Unfortunately a week had passed now and I haven’t received my package since the tracking number didn’t update, I contacted customer service for how many times and they said they’re working on it to resolve the issue but until now it’s not solve! I ordered it last july 28,2025 and now it’s august 8 and my package didn’t arrive!
Response from Carolina HerreraAug 11, 2025
Dear Lucile, Thank you for sharing your experience with us. We are truly sorry to hear about your recent experience and understand your frustration. Our Consumer Service Team has been in contact and will reach out to you shortly to offer our sincere apologies and a suitable resolution. We truly value your feedback and appreciate the opportunity to make things right. Thank you for your understanding! Your Carolina Herrera Team
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Alina L.
Aug 8, 2025
Fast delivery
Very good home page very quick delivery. I ordered in 6 August after 21.00 and receive my perfume 8 August. They pack everything very nice. Thank you very much.
Response from Carolina HerreraAug 11, 2025
Dear Alina, Thank you so much for sharing your lovely review. We are happy to hear that your experience: from browsing our homepage to receiving your fragrance, was smooth and satisfying. It is wonderful to know your order arrived so quickly and that the packaging met your expectations. Your kind words mean a lot to us, and we hope you enjoy your new fragrance. We hope to welcome you at Carolina Herrera again soon. Your Carolina Herrera Team
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Julio C.
Aug 6, 2025
La experiencia con Camilo V y Grace fue…
La experiencia con Camilo V y Grace fue excelente, me dieron toda la información respecto a mi pedido y a mi regalo de promoción SUMMERSET, agradezco su atención.
Response from Carolina HerreraAug 7, 2025
Estimado Julio, Muchas gracias por compartir su experiencia. Nos complace saber que recibió una excelente atención por parte de Camilo y Grace en relación con la promoción SUMMERSET de su pedido. Agradecemos sinceramente sus palabras y nos alegra que el servicio ofrecido haya estado a la altura de sus expectativas. Esperamos poder darle la bienvenida en Carolina Herrera de nuevo pronto. Saludos cordiales, Su Equipo de Carolina Herrera
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Yashika G.
Aug 6, 2025
Kimberly H from carolina herrera has…
Kimberly H from carolina herrera has provided the best customer service. She is kind helpful and solved my problem in muinutes. Thanks again Kimberly
Response from Carolina HerreraAug 7, 2025
Dear Yashika, Thank you for taking the time to share your feedback. We are delighted to hear that Kimberley was able to assist you so efficiently and with such kindness. Your recognition means a lot to us, and we will be sure to share your kind words with Kimberley and the rest of the Consumer Service team. We hope to welcome you at Carolina Herrera again soon. Kind regards, Your Carolina Herrera Team
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Johns A.
Aug 6, 2025
Very good
I was having an issue with returns and Sheila was very helpful.
Response from Carolina HerreraAug 7, 2025
Dear Johns, Thank you for your kind words. We are happy to hear that Sheila was able to assist you with your return issue in a helpful manner. We will be sure to share this feedback with Sheila and our Consumer Service Team. We hope to welcome you at Carolina Herrera again soon. Kind regards, Your Carolina Herrera Team.
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