The House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
carolinaherrera.com
Website
carolinaherrera.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
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The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
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Abir was very helpful through a long and arduous process, but they sorted the problem and resolved as quickly as they could! Very happy with the service
Response from Carolina HerreraMar 26, 2026
Dear Customer,
Thank you for taking the time to leave us this wonderful review about the support your have received from Abir, she will be thrilled about your 5 Star review!
We are overjoyed to hear that you received immediate assistance and that everything went smoothly. Your feedback is greatly appreciated.
That being said, we look forward to welcome you back to Carolina Herrera soon.
Your Carolina Herrera Team
VH
Vanda H.
No dia 12/03/2026 entrei em contato…
No dia 12/03/2026 entrei em contato pelo WhatsApp preocupada com minha encomenda que achei que nao tinha recebida, na verdade tudo nao passou de um feliz engano. A colaboradora, Bruna se mostrou muito prestativa e disposta a me ajudar. Tudo certo no final! Satisfeita estou e continuarei sendo cliente.
Response from Carolina HerreraMar 26, 2026
Prezada Vanda,
Ficamos imensamente felizes em saber que nossa equipe de suporte Carolina Herrera proporcionou a você uma experiência tão positiva e eficiente. Agradecemos por compartilhar a experiência que teve com à atendente Bruna conosco!
Estamos aqui para fornecer um serviço rápido, eficiente e atencioso, e é ótimo saber que conseguimos atender às suas expectativas.
Agradecemos por escolher Carolina Herrera como sua opção de compra e estamos à disposição sempre que precisar.
Atenciosamente,
Equipe Carolina Herrera.
MR
Mariana Rocha L.
Queria agradecer a Stefania R pelo…
Queria agradecer a Stefania R pelo ótimo atendimento via WhatsApp, tive um pequeno problema com a entrega e já foi resolvido meu pedido está a caminho . Obrigada pelo suporte e atenção 🙏🏻
Response from Carolina HerreraMar 24, 2026
Prezada Mariana,
Agradecemos pelo seu feedback.
Ficamos muito felizes em saber que o atendimento foi excelente, com toda a educação e atenção que você merece.
Tenha certeza de que compartilharemos suas palavras com a Stefania!
Nosso objetivo é sempre oferecer a melhor experiência possível, e comentários como o seu nos motivam a seguir nesse caminho.
Caso precise de algo mais, estaremos à disposição.
Em nome da Carolina Herrera, desejamos a você um bom dia!
TH
Thiago
Estou satisfeito com a compra até o…
Estou satisfeito com a compra até o momento! Estava com dúvida ref ao endereço de entrega, mais entrei em contato a atendente Karolina P. verificou no sistema e está tudo certo. Muito obrigado pelo atendimento.
Response from Carolina HerreraMar 24, 2026
Prezado Thiago,
Nosso principal objetivo é proporcionar uma experiência que exceda suas expectativas. É com grande prazer que lemos seu feedback positivo e gostaríamos de agradecer por nos contar sobre sua satisfação.
Seus elogios nos reforçam em nosso esforço diário para oferecer o melhor aos nossos clientes.
Caso necessite de alguma assistência, não hesite em nos contatar.
Em nome da Carolina Herrera desejamos a você um ótimo dia.
Atenciosamente,
Equipe Carolina Herrera
GG
Gabriela G.
Fui muito bem atendida pela Bruna
Fui muito bem atendida pela Bruna, no Whatsapp.
Response from Carolina HerreraMar 23, 2026
Prezada Gabriela,
Agradecemos por compartilhar a sua experiência positiva!
Ficamos felizes em saber que você teve um atendimento excelente com a Bruna.
Nossa equipe sempre se esforça para ajudar prontamente e acompanhar de perto cada caso.
Estamos aqui sempre que precisar.
Atenciosamente,
Equipe Carolina Herrera
IR
Irma
Experiment zur Schmerzgrenze der Konsumenten
Man fragt sich inzwischen, ob man Parfum kauft oder an einem stillen Experiment zur Schmerzgrenze der Konsumenten teilnimmt.
Carolina Herrera Cedar Chic kostet aktuell 260 Euro für 100 ml auf der offiziellen Website. Noch im Dezember lag der Preis bei etwa 230 Euro. Rund 30 Euro mehr innerhalb weniger Monate, ohne neue Version, ohne erkennbare Veränderung, ohne spürbaren Mehrwert.
In einer Branche, die so gerne von Emotion, Handwerkskunst und Duftleidenschaft spricht, wirkt eine solche Entwicklung bemerkenswert kühl kalkuliert. Der Eindruck entsteht, dass nicht mehr die Kreation im Mittelpunkt steht, sondern die Frage, wie weit sich Preise nach oben verschieben lassen, bevor Begeisterung in Ernüchterung umschlägt.
Vielleicht ist genau das der neue Luxus: nicht mehr der Duft selbst, sondern die Bereitschaft, immer höhere Summen dafür zu akzeptieren. Für mich persönlich bleibt vor allem ein Gefühl zurück Distanz. Und die leise Erkenntnis, dass etwas, das einmal Freude gemacht hat, zunehmend seinen Zauber verliert.
Response from Carolina HerreraMar 25, 2026
Liebe Irma,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Anliegen mitzuteilen.
Zu Ihrem Feedback können wir bestätigen, dass wir stets bemüht sind, in jedem Bereich unserer Geschäftstätigkeit hohe Standards einzuhalten.
Wir gehen auf jede Beschwerde mit größter Sorgfalt ein, da es eines unserer Hauptziele ist, die Kundenzufriedenheit sicherzustellen und die Qualitätserwartungen an unsere Produkte und Dienstleistungen zu übertreffen.
Aus diesem Grund haben wir Ihre Nachricht an die zuständige Abteilung weitergeleitet.
Wir hoffen, dass diese Erfahrung Sie nicht davon abhält, Carolina Herrera auch in Zukunft zu vertrauen.
Ihr Carolina Herrera Team
CS
Carrie S.
I purchased a 10ml rollerball of tge…
I purchased a 10ml rollerball of tge bew blush perfume. It arrived in a huge box but despite this the roller ball bottle was smashed. I contacted tge company who wanted photographic evidence . I sent this ... now a week later they are investigating !!! Meaning they think I am lying ???? Disgusted that a high end brand are treating customers like this and I can see from reviews that soneone else has had the sane experience will not purchase from them again . DO BETTER!!!
Response from Carolina HerreraMar 23, 2026
Dear Carrie,
Thank you for sharing your experience. We are sorry to hear about the condition in which your item arrived and understand your frustration.
Please be assured that we take all quality issues seriously and have reached out to you privately to follow up on this matter directly. Our goal is always to ensure that our customers receive high-quality products and a satisfactory service experience.
We appreciate your patience and hope to be able to address your concerns as quickly as possible.
Your Carolina Herrera Team
JO
Joyce
Martina did an excellent job responding…
Martina did an excellent job responding on behalf of Carolina Herrera to the delayed FedEx package. She helped find the package at FedEx and was always cheerful and helpful. It made the frustrating experience with FedEx more bearable. She demonstrated the attention to detail that Carolina Herrera is known for.
Response from Carolina HerreraMar 23, 2026
Dear Joyce,
Thank you for taking the time to share your experience with us.
We are truly sorry for the inconvenience caused by the delay with your FedEx delivery. However, we are happy to hear that our brand ambassador Martina was able to support you throughout the process with efficiency, positivity, and care.
Providing attentive and personalised service is at the heart of our values, and we are pleased that this helped make a frustrating situation more manageable for you.
We hope you are now enjoying your order and remain at your full disposal should you need any further assistance.
Your Carolina Herrera Team
