Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

They dont even deserve 1 star. What a horrible experience. Took 6 months to deliver. Installed very fast and it looks like crap. Considering tearing the $30,000 building down and getting a red-iron building put up. You can literally shake this 30x45 building with your hands and it will sway. Zero customer communication for several months, left dozens of messages. Then one day they said they could install it that week, while I was out of town on business. RUN, RUN, RUN from this company.

Took over a year to have a building delivered. They cancelled 3 times and then arrived a day early requiring me to leave work early to pay them. At that point, I was just happy they showed up as I was sure I had been scammed. Would not recommend them due to their scheduling and customer service departments. The workers who installed the garage were very professional, quick, and hard workers. The installers get a 5 star for their service. Maybe the people sitting behind the desk and answering the phones should take a lesson or two from the installers or make themselves useful and get their hands dirty helping the installers. This is only a 2 star because of the installers and we are happy to finally have our garage.

Absolute worst company I have worked with in my 56 years!! No response to calls or emails. They NEVER anchored the building like I paid for. Took forever to get the building. And then they were rude every time I did speak to them. I spent $12000.00 and am not satisfied. Please, please do not do business with them, EVER. Plenty of other vendors out there........

Carport is breaking apart and is only a year old. However, that is not the purpose of this review as good customer service could have resolved this. There is a lack of concern and it is a nightmare finding people who can help. Initial email was to dealer on January 15, 2022 and being told Carolina Carports (Mfg) would respond. (spoiler alert: they never did respond to that request) Another attempt on our part was to reach out to Mfg with photos, receipt of work, and canceled check of purchase on February 16, 2022 by email to two people I was told could help me. No response. Then I was given a new contact to reach via email, so emailed again with no reply. March 4, 2022, I cc'd their company website email in with the original addresses I had been given and included again the photos, work receipt, and canceled check. To which a sales person responded and said he would make sure this request was sent on. He claimed it was scheduled for an install the end of March. I followed up on March 12, 2022 I followed up with a comment that there had been no assistance in the matter. No one showed up by end of March, no phone calls, no emails, just silence. In the meantime, I have attempted to call company phone number and am always placed on long holds with phone getting disconnected. People answering the phones always blame it on the company problems and people not working on why we can't get anywhere with the company. On April 19, 2022 I reached out again with updated photos of carport continuing to deteriorate. On April 20, I received an email back requesting the date this transpired so she could review with her manager. She also said she would be in touch to which I responded again with all details I could to assist. On April 22, I emailed asking if there is any progress on issue, spring winds were starting to really work the structure. On April 23, sent photos of our attempt to put temporary straps on but to hold it until they could come. On April 25, I sent photos of some L brackets that were on some of the sides but not on the exposed side hoping to assist them with why the problem occurred and what the update on their response was. No response to any of these emails. On April 29, I told them if they did not resolve by May 3, 2022 we would report no customer service, false advertising of warranty support, and broken company unable to care for its customers. I mentioned that they no doubt are short staffed and are dealing with many issues in the supply chain world, however; we have given them months and have had to work hard to even get an email from them. There finally has to be a response. On May 3, 2022, finally found someone who could talk. They said they would talk to manager about a solution and get back by end of day. It is May 12, 2022 and multiple emails and phone calls later, with no response. Please do NOT buy from them! I have found a local welder to come and fix it. He asked what brand, I told him. Oh, he said I have done 3 of those already they just fall apart. I just want to warn the public.

I signed a contract for a 24' x 30' garage in May of 2020. The contract was revised to add an awning to the right side of the building in October of 2020. Permitting, surveys and contractors not working through Covid pushed the construction of a level site back almost a year from the date I signed the updated contract in October of 2020. Just days before the year to get a level site, my contractor finished his work and we submitted pictures to my salesman on 10/20/2021. He submitted them to Carolina Carport's delivery Dept. and we believed our responsibility to fulfill our contractual obligations had been met. Living in Ohio, we learned that the delivery and installation would not be made until spring. Last week I got a phone call the delivery was being scheduled but the price had increased by 73% from the contract we had signed in October of 2020. It is now clear the contract obligations we were bound to were the only part of the contract that was binding as the delay of the fabrication and delivery price since submitting the leveled site photographs six months ago have increased dramatically. The explanation we were given is that a year had passed since the original contract was in force and therefore the pricing was not honored. If this was their policy then once a year had passed from May of 2020, my salesman should have made us aware the pricing had changed before we began construction of a $23,000.00 foundation in October of 2022 for the building. It appears Carolina Carports is more than willing to take a 15% nonrefundable deposit on a contracted building but not bother to inform you the price is going to almost double by the time the building is delivered.

Incredibly disappointed with CC. I went with them because they were significantly less expensive than competitors, but I'd not use them again. Terrible communication all across the board. Even the local dealers can't get any information from HQ. Our building was installed with a leaky roof which took a month to have repaired and damaged some of our items. Mistakes happen, to be sure, but Heather Smith (general manager?) was adamant that the damage we incurred from the leak was coming from underneath the metal railings on the floor. Even after my providing video evidence of the roof leaking, she rejected any sort of responsibility and refused to reimburse us for damages. Just terrible service all around. Wish I would've gone with another company.

Been like this since November 9th 2021. Order was put in Mid October 2021. This is a lying, thieving, scamming company. Once your order is placed they will not answer your phone calls, text messages, or emails. When they do finally answer text or emails it’s the same copy and paste answer. If you do get someone on the phone they are rude to you bc you want answers and they will hang up on you. You lose your deposit bc you have to leave to go to another company to get your shop/garage built. Almost 7 months and still no building or answers. I highly recommend not using this company at all. I really do highly recommend Rockstar Buildings. I called her yesterday and my shop is scheduled to be installed on April 1st 2022. Rockstar Buildings is very responsive and makes sure you are satisfied. AGAIN DO NOT USE CAROLINA CARPORTS THEY ARE HORRIBLE

Buyer's beware do not buy a building from this company they do not stand behind there warranties!! They state because you put electricity in a 21,000.00 building the warranty is voided what a bunch of BS. We are suppose to let a 30x40 building sit there and look pretty and not sure it. Plus we have leaking windows for a year that were not repaired prior to electricity being installed! Plus siding that is buckeling prior to electricity being installed! This company is one of the worst companies to do business with . You save to buy garage bust your butt but it turns into a nightmare which this absolutely was . Highly recommend you rethink your decision doing business with Carolina Car Ports !