Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

Had a 50x30 building installed rural New York. Building went up fine after a year both 12 foot roll up doors wouldn’t go up or down. When I called and spoke to a representative she said we no longer work in NY. Wouldn’t send a repair contractor or even supply the schematic so my repairman could figure out how to fix it. Disgusted by the way I was treated rude and unprofessional.

If I could give 0 stars I would. This has been the most unprofessional, unstable, unreliable company I have EVER had the disadvantage of working with. I ordered a barn with them in February, For the first 3 weeks I was going back and forth between reps because The rep couldnt even get the correct measurements with the barn, so then the builders would email back and state that they cannot move forward without correct measurements, so when I called the rep back to fix it the rep couldnt figure out what the problem was, they told me it would be a 4-6 week process but after I put the deposit down they told me it would be another 8 weeks for permitting. I decided to pull my own permits to which they made it seem like this wouldn't work. They told me I would have the barn delivered by early April, Well it's in the middle of may and still no barn. After I called for the 200th time and complained, they said it would be delivered tomorrow, Well I get a phone call today and lo and behold, they cancelled due to problems with their crew. So now they are saying it wont be delivered until after the holidays and yet they still cant give me a correct date, And so much more little pathetic detail in between, I would rather walk over hot coal then ever have to deal with this unprofessional company again. Please DO NOT use this company, it is not worth the stress.

Ordered two car ports for Allen's factory outlet on 2-14-24 one 20x20 a roof and one 45x18 with enclosed sides 3 guys came on 4-24-24 and put the two car ports up did a great job very professional people made sure each one was level before they started install both look great.

Ordered through Viking steel and I guess it was subcontracted to Carolina carports. The reviews had me nervous, but we had an absolute flawless process. Installed 4-6 weeks after I sent pics of my completed site. No issues at all, they picked up their trash, loose screws, the building is solid and no issues with garage doors. I don’t have a single complaint. Everything went great, and building looks great.

Ordered building in Dec 2022 from Alan's Factory Outlet. I had to finish concrete pad prior to installation. Finished pad in March 2023 and sent pictures to Alan's. Finally received a message from Carolina Carports on June 7. 2023 stating they needed 50% of the remaining money by the next day or they wouldn't schedule the installation. Finally got is scheduled for June 19th, 2023 (which I took off work that day), however it was moved out a day by the installer and they also had part of the wrong color metal. I told him I had to work and he said I wasn't needed on site. Never ever let that happen. They showed up and told my wife it wouldn't fit on the pad (which is not true). They left and told me it would cost an additional $940 storage fee. They told me they would reschedule, however I still haven't heard anything from them and it is almost August. Scheduling has been extremely unhelpful and unable to answer any questions over the phone. One of the worst purchases and customer service experiences ever. I wish I would have known that I would be dealing directly with Carolina Carports. I would not have made the purchase. Will never purchase anything from Alan's ever again.

Ordered through Alans factory direct. Scheduled for May 10th but on May 9th they called at 4pm and said the guys would be there in 20 minutes. I explained that I was 3 hours from there and it was scheduled for the next day. I was told that they would have to reschedule another time they were in the area since I couldn’t be there with the 20 minute notice and a day early. Got my money back and would never purchase any thing with their name on it.

Alan's Factory Outlet Store (seller) and Carolina Carports (manufacturer) didn’t meet delivery commitments and required additional Cash: • 10/12/2022 Order placed; • Tuesday 2/07/2023 first delivery commitment was postponed; • Thursday 2/09/2023 second delivery commitment was postponed; • Friday 2/10/2023 third delivery commitment wasn’t met. Installers arrived at 4:45 PM (late in the evening, would have been working in the dark) and wanted $800 Cash to hand carry Carport components 100 yards because the Truck and 40 foot Trailer (for 20 foot Carport) couldn’t turn around at install area. Carolina Carports was closed for the day and couldn’t be reached. The Installers left and took Carport with them; • For months received excuses from Alan's Factory Outlet Store and Carolina Carports without resolution. Carolina Carports was only a one hour drive away; and • Still waiting for delivery commitment. Last response was would be after May 20. Carolina Carport personnel are rude and take no responsibility for any of the issues. They believe a customer should: • Wait over seven months for delivery; • Be rescheduled four or more times; • On delivery day, wait until 4:45 PM with no ability to check status of Installers; • Have a Carport location that allows a Truck and 40 foot Trailer to turn around; and • Carry $800 Cash to pay for an unexpected up-charge.

I had my $9,800 22 x 31 foot metal shop installed on 12/8/2021 and the ridge cap they supplied is only 11 and 3/4" wide. It should have been 14 to 20 inches wide by normal standards. When it rains hard the wind blows the rain up under the ridge cap and leaks into the shop. I called the company representative on 1/12/23 and asked about a replacement. She told me the 1 year labor warranty expired. During our back and forth emails she asked for a lot of information so I wrote a detailed description of everything I thought she may want to know. I told her, in addition to other information that I had installed lighting and ran electrical power to the shop. She wrote back telling me that by installing the, get this, 7 pound LED light that it had pulled the heavy steel framing down and that caused the leak. I have a 20 year warranty but that is only for rust. There actually is NO warranty for structure or material past the 1 year period. She told me they void the entire warranty because I installed lighting and ran power to the shop. They have a TERMS, CONDITIONS and WARRANTY contract that says "Warranties' shall be immediately void if buyer alters the unit in any manner". I did not ALTER anything. This company has HUNDREDS of negative reviews and complaints on BBB. Do not buy from this company. You will regret it.