Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

Price was quite comparable to others. Quality also. When they showed up, installation was great. Customer service at corporate is non-existent, abysmal, sucks, the worst. We have no cell or internet at our cabin and I told them so, MANY times. They scheduled delivery on October 25. Drove 100+ miles to the delivery site, spent 2 days in the boondocks and they no showed. Drove home to a voice mail saying driver was sick. Without our confirmation THEY rescheduled for Octobr 28th, drove down again, 2 days again, no show again. Drove back to another voice mail saying weather was bad (it wasn’t) and rescheduled us for November 1st all via robo-voice. Got a hold of the Missouri location and they said if the truck can’t get to the site they would charge us delivery fee anyway. They delivered the exact same size unit to our cabin neighbors directly across the road twice before. After 2 months and 10 phone calls to corporate robo-voice that after 5 minutes of “your call is very important to us” transfers you to a voice mail that “is full” so you can’t leave a message. 5 emails unanswered. 3 Web page messages, unanswered. Salesman can’t help because he’s “just a broker” with the same contact problems you have (unless it’s a sale). Go somewhere else if you expect any customer service, once they have the sale they could care less. If a no show, wrong unit, wrong color, poor or unfinished install happens, they don’t care, they have the sale, anything after that is your problem.

Be careful from this scam company, Very rude and bad customer service, They asked me for extra money for labor when they in the middle of the job or they gonna take it down and take it back and this is what happened, don’t deal with them, And they have very bad work.Wasted my months waiting for them and I was disappointed with the attitude and work.

I signed a contract with Carolina Carports Inc. to erect a 30"x40" building with insulated interior. I paid $5880.00 extra for the building to be insulated. When completed, there were gaps in the insulation along the entire length where the side walls met the roof. When CCI was contacted, including multiple pictures showing daylight through the openings, I was told this is standard building procedure. There is over 20 square feet of interior wall area that is not insulated. Pictures are available.

Your organization is exactly what is wrong with this country. Your service is abysmal. A complete lack of attention to detail. What is the point of having one person answer the phone if she is just going to transfer us to a dead phone line. Your incompetence is astounding. As a business owner myself i would recommend to everyone i meet to not use your service. Just know that your revenue numbers are not indicative of the level of service your clients receive. There has got to be a swath of unsatisfied clients across the nation. Yep you're making that money and pissing everyone off along the way.

Overall it was a great experience. I would have given 5 stars but the installation happened one day later than scheduled. The installer explained they had truck problems and that is why they didn't make it out until a day later. Oh well...stuff happens. The whole transaction was smoothe from beginning to end. Thanks Carolina Carports!

Its been a very long and horrible ordeal. Carolina Carports has made my families lives miserable. They have devastated us financially and emotionally. Unless you are prepared to enter into litigation with them, you will have no recourse. They care nothing about their customers. Everyone at Carolina Carports Inc has treated us with contempt and malice; from the bottom to the top. We've been ignored and spoken down to on a regular basis. They refuse to make good on any of their promises that they've advertised and spoken. It's been over a year now since we've given them our money, and we have been left with a useless and dangerous building, and the nightmare of trying to get them to make good on anything just drags on. Stay away from them and do business elsewhere or else you'll forever regret ever picking up the phone and calling them.

Ordered building from Millennium Builders 4/14/21 with 8-12 week delivery. Deposited $2,412.47. July Carolina Carports said they would arrive July 13th and 14th. On 14th contractor arrived and said the pad not square and couldn’t put building up. CCI contractor said to cut the concrete and marked pad corners. Our contractor cut it per CCI directions. Called CCI back said concrete was corrected per their direction. On the 8/23 CCI called and asked if we had the pad fixed by pouring a 1” strip of concrete on both ends of the pad, replied their contractor said to cut it. CCI became belligerent, said CCI didn’t have to do garage since we didn’t fix it the way she wanted it. We did what their contractor said to do. We emailed Millennium Builders and they said they were sorry, and would cancel the order. 8/29/21 emailed Millennium Builders for our deposit refund. We got e-mail stating would not refund since crew had shown up and concrete not poured correctly.

Sought a quote from this company and the only response received was they received the request. There was no communication as to No Quote, questions or provision of quote.